Through the strategic partnership, Infor will integrate its Infor10 EAM application with ClickSoftware to enable field service organisations with large, complex workforces to improve visibility, reduce costs and boost service levels by optimising schedules while factoring in travel time, service level agreements, employee qualifications and accreditations, and parts availability.
Infor plans to integrate Infor10 EAM and ClickSoftware to help organisations achieve best-in-class schedule optimisation for the management of large and complex resources, including the ability to allow schedule adjustments based on real-time feedback. Integration is accomplished with the use of Infor10 ION technology, Infor's lightweight middleware platform.
The integrated application uses mobile capabilities to allow users to easily allocate resources that best fit specific work order tasks and adjust resource allocation based on live feedback from field service teams, boosting visibility and productivity.
Infor's partnership with ClickSoftware was established in response to increased demand for scheduling capabilities that can handle large personnel numbers, optimise complex crew availabilities, minimise schedule windows for specific assets or tools, and continually adjust to the demands of an internal and external workforce.
UK-based defense leader, the Atomic Weapons Establishment (AWE) is the first company to deploy the integrated application, and plans to use the capabilities to reduce its carbon footprint and deliver productivity benefits across the business.
