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GLOBAL

Kids are becoming more active adopters of e-commerce sites

Children are becoming more active adopters of e-commerce sites. Their interest in online shopping has more than tripled in the last 12 months - from 2% to 9%...

14 Jun 2019

GLOBAL

The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

GLOBAL

Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

GLOBAL

Elevated sensorial experiences drive shoppers back to stores

According to a new global report by in-store media company Mood Media, sensory experiences drive 9 out of 10 shoppers back to stores...

15 Jan 2019

GLOBAL

Global bread and bakery consumption continues to experience modest growth

The global bread and bakery product market displayed modest, but sustainable growth throughout the period under review, increasing from 122,000 tonnes in 2007 to 129,000 tonnes in 2016...

23 Apr 2018

SOUTH AFRICA

New research suggests organisations should embrace new messaging culture

Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...

6 Dec 2017

SOUTH AFRICA

Female millennials are the most confident and ambitious of any female generation

New PwC survey dispels myths about women and work...

5 Mar 2015

GERMANY

Western Europe strong technical consumer goods market

NUREMBERG, GERMANY: The Western European market for technical consumer goods closed the third quarter of 2014 with total sales of €47.3bn...

1 Dec 2014

GERMANY

Monitor emotional imprint of customer experience to manage customer loyalty

NUREMBURG, GERMANY: GfK is promoting a major new approach that addresses the acknowledged gap between customer satisfaction and customer loyalty...

20 Nov 2014

UNITED STATES

Second annual global customer service survey: The findings

INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.

10 Jun 2014

GERMANY

Hope of an end to European crisis

Findings of the GfK Consumer Climate Europe study for the third quarter of 2013; as consumer confidence grows, advertising and marketing budgets could be set to grow.

28 Oct 2013

GERMANY

GfK optimistic for 2013 as a whole after subdued Q1

NUREMBERG, GERMANY: The GfK Group has closed the first quarter of financial year 2013, recording sales growth while income was down year-on-year.

15 May 2013

FRANCE

Increase in IT spending predicted in 2013 for EMEA CIOs

PARIS, FRANCE / BERLIN, GERMANY / WARSAW, POLAND / LONDON, UK / UAE: Research commissioned by Riverbed reveals that 71% of CIOs are increasing investment in IT.

20 Mar 2013

UNITED STATES

comScore releases the '2013 Mobile Future in Focus' report

RESTON, US: comScore, Inc, a global leader in digital measurement and analytics, has released the 2013 Mobile Future in Focus report.

27 Feb 2013

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