Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...
6 Dec 2017
HONG KONG - Consumers in Asia are fed up with poor service and are willing to pay more for a good customer experience, according to a survey which punctures the received wisdom that "price is king" in the region.
29 Aug 2013
BEIJING, CHINA: The use of social media for customer service by Chinese consumers has almost doubled in the last two years, as more and more turn to it as a viable alternative to the phone, research from Ovum has revealed.
© Ovum 2011 17 Jun 2011
PALO ALTO, US: Insurance marketers are too focused on acquisition, missing ways to monetise existing policy holders, reports CMO Council. A new study shows consumers are open to consolidating policies with insurers and buying additional products if marketers focused more on retention, cross-selling and up-selling.
22 Sep 2010
SHANGHAI, CHINA: Merkle, a leading US-based CRM company, is expanding into China to support its growing base of multinational clients in the world's most populous nation.
17 Sep 2010