CX Mastery Masterclass: Drive customer experience change and activation amidst complexity

Abraham Maslow said, “In any given moment we have two options: to step forward into growth or step back into safety.”

In this one-day course as part of the CX Mastery program, we want to empower you to drive change in your organisation. Bring your customer and employee journey designs to life and create impactful change within your organisation.

Learn powerful methods and strategies to drive change, activate experience improvements, and foster a customer-centric culture. Engage the entire organisation, align teams, and inspire collective action to deliver exceptional experiences. By activating improvements and co-creating business results, you'll transform your organisation into a powerhouse of customer experience.

By the end of this course, you will:
- Master the disciplines needed to get things done in a busy, complex environment.
- Acquire the skills to engage people and influence them to join your cause.
- Learn the tricks to get people to pay attention to your initiatives.

This course directly confronts common challenges faced by CX professionals, including:
- Preventing customer journeys from dying inside 300-page PowerPoint presentations or becoming wallpaper on the walls of your company.
- Avoiding the lone evangelist syndrome, where no one pays attention to your efforts.
- Overcoming the need to constantly convince everyone that you are driving the appropriate priorities to improve your brand's customer experience.

Date: 23 July 2024
Time: 9 AM - 3 PM (GMT+2)

23 July 2024: 23 July 2024
Time: 09:00 - 15:00
Venue: Online, Zoom

More info: Online Zoom Facilitated Training

Contact: Lelanie Crafford
Company name: BrandLove Global
Email address az.oc.evoldnarb@einalel