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CRM, CX, UX Trends

2024 Trends | View newsletter1, newsletter2 | Previous years 2023 1st newsletter | 2023 2nd newsletter | 2022 1st newsletter | 2022 2nd newsletter | 2021 | 2020 | 2019 | eBooks: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 & 2009

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Digital, Marketing, Social Media Trends


Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.
#BizTrends: 10 trends to watch in South African banking
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

By Jacques Du Bruyn 11 Jan 2024

Source:
Metro FM Music Awards launch pop up channel

2 May 2023

Source:
Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé
#BizTrends2023: Connecting better with consumers

  13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
#BizTrends2023: The year of quality not quantity customer experience

  9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest
#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

  26 Jan 2022

Source:
Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022
#BizTrends2022: How seamless interactivity will define 2022

  17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop
#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

, imagineNATION Alliance  14 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang
#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

  11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences
#BizTrends2021: Consumer habits and shopping preferences

  6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia
#BizTrends2021: Tracking memories and using nostalgia

  6 Jan 2021

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021

  6 Jan 2021

More CRM, CX, UX news

More news

Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.
#BizTrends: 10 trends to watch in South African banking

7 Mar 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

 11 Jan 2024

Source:
Metro FM Music Awards launch pop up channel

2 May 2023

Source:
Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé
#BizTrends2023: Connecting better with consumers

 13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023
#BizTrends2023: The year of quality not quantity customer experience

 9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest
#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

 26 Jan 2022

Source:
Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022
#BizTrends2022: How seamless interactivity will define 2022

 17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop
#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

,  14 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang
#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

 11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences
#BizTrends2021: Consumer habits and shopping preferences

 6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia
#BizTrends2021: Tracking memories and using nostalgia

 6 Jan 2021

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021

 6 Jan 2021

Google South Africa reveals trending searches for 2020
Google South Africa reveals trending searches for 2020

9 Dec 2020

2020 2.0, the new normal and what's next for brands [Part 2]
2020 2.0, the new normal and what's next for brands

 21 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]
2020 2.0, the new normal and what's next for brands

 13 May 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

 9 Jan 2020

The Best of Biz: Marketing & Media 2019
#BestofBiz 2019: Marketing & Media

17 Dec 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible
BizTrends 2020: Make the vision Towards Africa 2020 possible

 29 Aug 2019

#AfricaMonth: Helping entrepreneurs to innovate and grow
#AfricaMonth: Helping entrepreneurs to innovate and grow

 21 May 2019

Microsoft CMO on the transformation of digital marketing
Microsoft CMO on the transformation of digital marketing

 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

,  1 Feb 2019

Eben Esterhuizen, general manager, OnShelf Pharma.
#BizTrends2019: Five customer engagement technology trends we can't ignore

 28 Jan 2019

Bradley Elliott, founder, Platinum Seed.
#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

 24 Jan 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.
#BizTrends2019: The brand promise chasm is widening for consumers

 23 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

 21 Jan 2019

Kelly McGillivray, squad leader, theSQUAD Creative Event Management.
#BizTrends2019: 19 Event trends for 2019

 21 Jan 2019

BizTrendsLIVE! Avoid the FOMO!
BizTrendsLIVE! Avoid the FOMO!

 15 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.
#BizTrends2019: Brand building must become more about customer experience

 14 Jan 2019

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?
#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

,  7 Jan 2019

More CRM, CX, UX news

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