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The power of customer-centricity: Building profitability in SMEsNatalie Van Der Merwe & James Guthrie

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

16 May 2024

Is ChatGPT a better writer than me?

Is ChatGPT a better writer than me?

By Cayley Jones 15 May 2024

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Ask Afrika 26 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

#BehindtheCampaign: Aquafresh's "Today is going to be a big day''

24 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Exah and Lucky Beard team up to offer data-driven marketing solutions

Exah and Lucky Beard team up to offer data-driven marketing solutions

19 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Source: Stash Media Ogilvy South Africa, Cape Town has won another Bronze in the latest round of the London International Awards

Another Bronze for Ogilvy SA at the LIA

Danette Breitenbach 17 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika 10 Oct 2023

Navigating the retail jungle: From e-commerce to brick and mortar

Navigating the retail jungle: From e-commerce to brick and mortar

6 Oct 2023

Helm and DStv win big at the New Gen Awards

Helm and DStv win big at the New Gen Awards

Helm 2 Oct 2023

Human8 appoints Camille Nicita as new global CEO

Human8 appoints Camille Nicita as new global CEO

Human8 29 Sep 2023

Gustav Praekelt and Dawood Patel. Source: Supplied

Helm transitions to employee ownership, empowers staff with major stake

26 Sep 2023

Digital transformation brings new value to the customer experience

Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

How South Africans rate their loyalty programmes

How South Africans rate their loyalty programmes

Stacy Saggers, Kantar 19 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Carl Thomen is the product marketing lead at Peach Payments. Source: Supplied.

#BehindtheBrandManager: Carl Thomen, product marketing lead at Peach Payments

Karabo Ledwaba 11 Sep 2023

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco 6 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Image supplied. Micha Suarez De Koning, CTIO at Sprout Performance Partners, gives three tips to boost your data-driven marketing efforts

3 Tips to boost your data-driven marketing efforts

28 Aug 2023

Digital advertising group Aleph launches payment unit

18 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Comp Commission challenges Takealot, Google, Uber Eats and Mr D Food

Karabo Ledwaba 1 Aug 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

More CRM, CX, UX news

More news

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Ask Afrika 26 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

#BehindtheCampaign: Aquafresh's "Today is going to be a big day''

24 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Exah and Lucky Beard team up to offer data-driven marketing solutions

Exah and Lucky Beard team up to offer data-driven marketing solutions

19 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Source: Stash Media Ogilvy South Africa, Cape Town has won another Bronze in the latest round of the London International Awards

Another Bronze for Ogilvy SA at the LIA

Danette Breitenbach 17 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Ask Afrika 10 Oct 2023

Navigating the retail jungle: From e-commerce to brick and mortar

Navigating the retail jungle: From e-commerce to brick and mortar

6 Oct 2023

Helm and DStv win big at the New Gen Awards

Helm and DStv win big at the New Gen Awards

Helm 2 Oct 2023

Human8 appoints Camille Nicita as new global CEO

Human8 appoints Camille Nicita as new global CEO

Human8 29 Sep 2023

Gustav Praekelt and Dawood Patel. Source: Supplied

Helm transitions to employee ownership, empowers staff with major stake

26 Sep 2023

Digital transformation brings new value to the customer experience

Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

How South Africans rate their loyalty programmes

How South Africans rate their loyalty programmes

Stacy Saggers, Kantar 19 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Carl Thomen is the product marketing lead at Peach Payments. Source: Supplied.

#BehindtheBrandManager: Carl Thomen, product marketing lead at Peach Payments

Karabo Ledwaba 11 Sep 2023

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco: Responding to the evolution in South Africa's digital marketing landscape

Rogerwilco 6 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Image supplied. Micha Suarez De Koning, CTIO at Sprout Performance Partners, gives three tips to boost your data-driven marketing efforts

3 Tips to boost your data-driven marketing efforts

28 Aug 2023

Digital advertising group Aleph launches payment unit

18 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Comp Commission challenges Takealot, Google, Uber Eats and Mr D Food

Karabo Ledwaba 1 Aug 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Elon Musk rebrands Twitter to X

24 Jul 2023

Marketers, #DoMore celebrating and collaborating on Biz

Marketers, #DoMore celebrating and collaborating on Biz

Bizcommunity.com 19 Jul 2023

Claude Hanan and Luke Jedeikin are behind Bash and Superbalist. Source: Supplied.

E-commerce Titans: Meet the duo behind Bash and Superbalist

Karabo Ledwaba 19 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

The power of personalisation in 2023

The power of personalisation in 2023

Nick Durrant, Bluegrass Digital 17 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Experts say Elon Musk's decisions undermine new CEO. Source: Reuters.

Elon Musk's Twitter rate limits could undermine new CEO, ad experts say

Jody Godoy, Sheila Dang and Akash Sriram 3 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Unlocking untapped potential: SA brands slow to use WhatsApp's marketing power

27 Jun 2023

More CRM, CX, UX news

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