Finance and Insurance

Remuneration:	R15000 - R50000 per month
Location:	Kempton Park
Type:	Permanent
Company:	LisaCars

Job title: Finance and insurance (F&I) manager
Location: East Rand
Department: Sales and finance
Reports to: Dealership manager/general manager

Job purpose:

The finance and insurance (F&I) manager is responsible for providing exceptional customer service while ensuring the smooth processing of finance and insurance transactions for the sale of second-hand vehicles. The role involves advising customers on financing options, insurance products, and warranties while ensuring compliance with all regulatory requirements.

Key responsibilities:

1. Customer service:
   
   • Assist customers in obtaining financing for vehicle purchases.
   • Provide detailed information about financing options, insurance products, and warranties.
   • Address customer inquiries and concerns regarding finance and insurance processes.
2. Finance processing:
   
   • Process finance applications and obtain credit approvals.
   • Prepare and review all finance and insurance documentation.
   • Ensure accuracy and compliance with all financial regulations and dealership policies.
3. Insurance and warranty:
   
   • Present and sell insurance products and extended warranties to customers.
   • Ensure customers understand the terms and conditions of their insurance and warranty packages.
   • Handle any claims or issues related to insurance and warranties.
4. Regulatory compliance:
   
   • Stay updated on relevant legislation, regulations, and best practices.
   • Ensure all finance and insurance transactions comply with the Financial Advisory and Intermediary Services (FAIS) Act and other relevant South African regulations.
   • Maintain accurate records of all transactions and ensure confidentiality.
5. Sales support:
   
   • Work closely with the sales team to ensure a seamless customer experience.
   • Provide training and support to sales staff on finance and insurance products.
   • Assist in achieving dealership sales targets through effective finance and insurance offerings.
6. Reporting and administration:
   
   • Prepare regular reports on finance and insurance activities.
   • Manage and maintain accurate records of all finance and insurance transactions.
   • Ensure all administrative tasks are completed efficiently and accurately.

Qualifications and skills:

• Matric (Grade 12) or equivalent.
• NQF Level 4 FETC: Retail Insurance qualification.
• FAIS and FICA compliance.
• RE (Regulatory Exam) qualification.
• Minimum of three years of experience in a finance and insurance role within the automotive industry.
• Strong knowledge of vehicle finance, insurance products, and extended warranties.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organisational skills.
• Proficiency in MS Office and dealership management software.
• Valid driver’s licence.

Key competencies:

• Customer focus: Prioritises the needs of customers and strives to exceed their expectations.
• Communication skills: Effectively communicates with customers and colleagues.
• Problem-solving: Identifies and resolves issues promptly.
• Sales ability: Demonstrates strong sales techniques and the ability to close deals.
• Regulatory knowledge: Understands and adheres to relevant laws and regulations.

Please consider yourself unsuccessful should you not be contacted within one week.

Posted on 05 Aug 12:41, Closing date 4 Sep