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Contact centre technology | Bizcommunity

News

Source:
Marketing & Media
The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.
Finance
Customer experience in financial services: today's challenges and opportunities

James Bayhack 30 May 2022

3 key considerations for assessing contact centre technology investments
ICT
3 key considerations for assessing contact centre technology investments

Gerrit de Villiers 2 Nov 2020

Image credit: Rachit Tank on .
Marketing & Media
Channelling customer expectations through WhatsApp

Matt Grobler 7 Apr 2020

Amazon Web Services introduces Amazon Connect
ICT
Amazon Web Services introduces Amazon Connect

1 Apr 2017

Gamification can ease contact centre pressure
ICT
Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

Winding down to year end means gearing up in a contact centre
Retail
Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Bruce Von Maltitz
ICT
How does the contact centre fit into business?

25 Feb 2016

Reaching top speed in the long-distance contact centre race
Retail
Reaching top speed in the long-distance contact centre race

Eugene Schalkwyk 25 Jan 2016

Update your contact centre technology with digital and thrive
ICT
Update your contact centre technology with digital and thrive

Richard Melrose 15 Dec 2015

Four steps to dealing with academic call centres at crunch time
Marketing & Media
Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Should you integrate your social media capabilities with the call centre?
Marketing & Media
Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Why small contact centres need cloud
ICT
Why small contact centres need cloud

22 Jan 2015

Interactive Intelligence launches Customer Experience Makeover contest
ICT
Interactive Intelligence launches Customer Experience Makeover contest

13 Mar 2014

ICT
Intuate Group to offer Noble IQ family of products

21 Sep 2013

Marketing & Media
Social media integration on the rise

7 Mar 2013

Social media may boost customer service
ICT
Social media may boost customer service

7 Mar 2013

ICT
DiData report reveals latest trends in contact centres

7 Nov 2012

ICT
1Stream invests in cloud technology platform

23 May 2012

The case for moving contact centres to hosted call centres
Retail
The case for moving contact centres to hosted call centres

Bruce von Maltitz 15 Mar 2011

Marketing & Media
Red Ribbon signs Elingo

23 Feb 2011

Healthcare
A call centre with a conscience

Issued by Red Ribbon Communcations 14 Aug 2008

Retail
Asia-Pacific exciting growth for contact centre vendors

Mona Sultan 6 Jun 2008

Retail
Contact centres: Middle East presents a huge opportunity

28 Nov 2007

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