End-to-end solution design and implementation as BA/SA. Managed SLM and capacity requirements and other SDM tasks i.e. Incident/Problem/Change/Configuration/Release/ Project/Operation/CSI Management/Service Desk..
Experienced professional in the following: • Business Analyst, Solution Architect, Operations, Training, Project and Service Delivery Management in end-to-end IT Architecture, BSS/OSS and Call Centre environments • Managed Business Analyst, Solution Architects and Developers in these environments • Experience in Stakeholder/Vendor management and working with all different business units, to keep in line with the business strategy, IT road-maps and architecture
