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SALES & CALL CENTRE MANAGER

A proven track record of working as a Sales & Call Centre Manager with over 13 years experience in Direct Marketing. Highly motivated and successful in optimizing business and team potentials, whilst achieving goals, and delivering the highest standards in very difficult trading conditions. Believing that the ability to monitor market trends, sales integrity and sound customer follow-up with the ability to inspire others maximizes profits, staff and customer retention.

AREA S OF EXPERTISE

• Customer Service
• Client Solutions
• Maximizing Profits
• Public Relations
• First Class Consultation
• Negotiating Sales
• Team Leadership / Call Centre Management
• Financial Control / Budgeting
• Sell and Promote Direct Marketing
• Motivating and leading Call Centre Agents as well as Sales Representatives
• Constant Sales Training for Sales Representatives and Call Centre Agents.
• Strong marketing and persuading skills.
• Remarkable logical, analytical and managerial skills.
• Unmatchable communication skills in written and verbal both.
• Able to handle the pressure situations.

• Able to provide the best result with a team.
• Design, implement & facilitate an effective local & national marketing strategy.
• Carrying out effective research & intelligence into competitor products & other trends.
• Constantly improving business development activities.
• Overseeing and managing financial budgets.
• Develop partnerships & relationships with third parties to meet strategic objectives.
• Identifying key marketing opportunities.

LAKEWOOD ASSET MANAGEMENT
Durbanville Western Cape

SALES & MARKETING MANAGER
(February 2012 - Present)

• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization's presence throughout South Africa.
• Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion programme plans.
• Responsible for the planning, recruitment, direction, organization and control of sales managers and sales representatives to accomplish specific objectives.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins.
• Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual territory sales and commission targets and administer the commission plan.
• Personally observe the performance of Sales Representatives in the field on a regular basis.
• Provide high standards of ongoing training for the sales representatives so that they possess sufficient sales knowledge to present information on the company's products in an accurate and balanced manner.
• Sales Appointments to generate new business and new sales to assist to meet sales targets.