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×![Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study](https://biz-file.com/c/1708/405058-208x117.jpg?2)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
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![Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study](https://biz-file.com/c/1708/405058-208x117.jpg?2)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
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