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![[2011 trends] It's a Wild. Wired. Wellthy. World!](https://biz-file.com/c/1101/64730-240x130.jpg)


Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010

Uchumi hunts for loyal customers
Walter Wafula 23 Sep 2008
