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Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images

More Nigerian banks are using chatbots to serve customers, but with mixed results

Emmanuel Mogaji 27 Jul 2021

Source: Supplied

Banking and payment channels in Africa are showing positive growth

2 Jul 2021

West African leaders and officials stand for a photo at the Ecowas extraordinary summit on terrorism in Ouagadougou, Burkina Faso. Reuters/Anne Mimault

West African regional bloc adopts new plan to launch single currency in 2027

21 Jun 2021

Image source: Getty/Gallo

Nigeria is making progress with financial inclusion: here's how

Emmanuel Mogaji 20 May 2021

Herbert Wegwe, CEO, Access Bank

Sarb gives Grobank, Access Bank deal the nod

29 Mar 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images

How Nigerian banks empower women through corporate social responsibility

Emmanuel Mogaji 17 Mar 2021

Tijsbert Creemers, managing director and partner, Boston Consulting Group

Mobile payments will unlock new business for banks in Africa

8 Sep 2020

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

Evan-Lee Courie 21 Aug 2020

Akinwumi Adesina leads a bank that has the USA as its second largest shareholder. CGIAR/Wikimedia Commons, CC BY-NC-SA

Independence is at the heart of the African Development Bank's ability to be effective

Kalu Ojah 13 Jul 2020

Safeguarding our communities through the Covid-19 pandemic

Safeguarding our communities through the Covid-19 pandemic

Olga Arara-Kimani 6 Jul 2020

A warning sign advising users to be aware of their surroundings while playing a video game. Stefan Heunis/AFP via Getty Images

Electronic banking fraud in Nigeria: how it's done, and what can be done to stop it

Oludayo Tade 24 Jun 2020

Cloud technology can significantly reduce banking costs in Africa

Cloud technology can significantly reduce banking costs in Africa

21 Apr 2020

#BlockchainAfrica: So you think you need a blockchain?

#BlockchainAfrica: So you think you need a blockchain?

Cayle Sharrock 5 Mar 2020

#BlockchainAfrica: The impact of blockchain on the global economy

#BlockchainAfrica: The impact of blockchain on the global economy

Ilija Acimovic 4 Mar 2020

CFA franc countries will no longer have to keep 50% of their foreign exchange reserves at the French Treasury. Shutterstock

Is the time right for a single currency in West Africa?

Iwa Salami 27 Feb 2020

No coordination on macroeconomic policies in Nigeria Red Confidential/shutterstock

What Nigeria needs to do to avoid World Bank's worst case scenario

Wale Fatade 20 Jan 2020

#BestofBiz 2019: Finance & Insurance

#BestofBiz 2019: Finance & Insurance

17 Dec 2019

Technology makes it easier for taxpayers

29 Nov 2019

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

Sindy Peters 15 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

More Banking news

More news

Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images

More Nigerian banks are using chatbots to serve customers, but with mixed results

Emmanuel Mogaji 27 Jul 2021

Source: Supplied

Banking and payment channels in Africa are showing positive growth

2 Jul 2021

West African leaders and officials stand for a photo at the Ecowas extraordinary summit on terrorism in Ouagadougou, Burkina Faso. Reuters/Anne Mimault

West African regional bloc adopts new plan to launch single currency in 2027

21 Jun 2021

Image source: Getty/Gallo

Nigeria is making progress with financial inclusion: here's how

Emmanuel Mogaji 20 May 2021

Herbert Wegwe, CEO, Access Bank

Sarb gives Grobank, Access Bank deal the nod

29 Mar 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images

How Nigerian banks empower women through corporate social responsibility

Emmanuel Mogaji 17 Mar 2021

Tijsbert Creemers, managing director and partner, Boston Consulting Group

Mobile payments will unlock new business for banks in Africa

8 Sep 2020

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

Evan-Lee Courie 21 Aug 2020

Akinwumi Adesina leads a bank that has the USA as its second largest shareholder. CGIAR/Wikimedia Commons, CC BY-NC-SA

Independence is at the heart of the African Development Bank's ability to be effective

Kalu Ojah 13 Jul 2020

Safeguarding our communities through the Covid-19 pandemic

Safeguarding our communities through the Covid-19 pandemic

Olga Arara-Kimani 6 Jul 2020

A warning sign advising users to be aware of their surroundings while playing a video game. Stefan Heunis/AFP via Getty Images

Electronic banking fraud in Nigeria: how it's done, and what can be done to stop it

Oludayo Tade 24 Jun 2020

Cloud technology can significantly reduce banking costs in Africa

Cloud technology can significantly reduce banking costs in Africa

21 Apr 2020

#BlockchainAfrica: So you think you need a blockchain?

#BlockchainAfrica: So you think you need a blockchain?

Cayle Sharrock 5 Mar 2020

#BlockchainAfrica: The impact of blockchain on the global economy

#BlockchainAfrica: The impact of blockchain on the global economy

Ilija Acimovic 4 Mar 2020

CFA franc countries will no longer have to keep 50% of their foreign exchange reserves at the French Treasury. Shutterstock

Is the time right for a single currency in West Africa?

Iwa Salami 27 Feb 2020

No coordination on macroeconomic policies in Nigeria Red Confidential/shutterstock

What Nigeria needs to do to avoid World Bank's worst case scenario

Wale Fatade 20 Jan 2020

#BestofBiz 2019: Finance & Insurance

#BestofBiz 2019: Finance & Insurance

17 Dec 2019

Technology makes it easier for taxpayers

29 Nov 2019

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

Sindy Peters 15 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

Pieter de Villiers, co-founder and CEO, Clickatell

#AfricaCom: Chat commerce leapfrogs in Africa

13 Nov 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

Image credit: Hello Paisa.

Hello Paisa consumers can now transact on WhatsApp

25 Sep 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

Why abandoning the CFA Franc would be a risky operation

Why abandoning the CFA Franc would be a risky operation

Cheikh Ahmed Bamba Diagne 22 Jul 2019

The Central Bank of Kenya has financial inclusion in its stewardship of the financial system. Shutterstock

Why central banks need to take human rights more seriously

Danny Bradlow 15 Jul 2019

The fruit of your coins

Facebook's Libra has staggering potential - state control of money could end

Gavin Brown 27 Jun 2019

Daniel Acton, regional tech lead, Google Cloud.

How Nomanini built its remote POS voucher platform

13 Jun 2019

Akinwale Goodluck

Policy and the potential of mobile money for financial inclusion

Akinwale Goodluck 29 Mar 2019

Interoperability and financial inclusion in Africa

Interoperability and financial inclusion in Africa

Nicci Botha 20 Mar 2019

(c) andreahast -

Brand Finance releases report for the world's most valuable brands in 2019

22 Jan 2019

Mobile payments boost Nigerian economy

Mobile payments boost Nigerian economy

17 Jan 2019

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Omar Abdisalan/Amisom/Flickr

Mobile money transfers have taken off in Somalia. But there are risks

Victor Odundo Owuor 15 Oct 2018

Is Africa the Silicon Valley of banking?

Is Africa the Silicon Valley of banking?

27 Sep 2018

John Kamaro, director for Global Gaming Africa

Blockchain as a solution to Africa's challenges

Katy Micallef 21 Sep 2018

Nigerian WhatsApp chatbot launched for UBA bank

Nigerian WhatsApp chatbot launched for UBA bank

7 Sep 2018

Absa embraces Africa with new brand

11 Jul 2018

Visa partners Ivorian government to bring e-payment solutions

Visa partners Ivorian government to bring e-payment solutions

5 Jul 2018

Feature image: Via . © via Flickr ()

Akon's building a Senegalese 'smart city' with his cryptocurrency 'Akoin'

Andy Walker 28 Jun 2018

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