A scathing report by the department's independent watchdog took the co-ordinators of its social media outreach policy to task saying it needed to "direct its digital advertising to specific public diplomacy goals."
The report by the Office of the Inspector General found that two advertising campaigns launched in 2011 and 2012 cost US$630,000 with the "goal of building global outreach platforms for engagement with foreign audiences by increasing the number of fans on four thematic Facebook properties."
"Many in the bureau criticise the advertising campaigns as 'buying fans' who may have once clicked on a post or 'liked' a photo but have no real interest in the topic and have never engaged further," read the report released late last month.
Although each of the four thematic pages run by the Bureau of International Information Programs managed to attract about 2.5m fans by mid-March, only about 2% of those actively engaged with the sites by 'liking' topics or sharing information posted on it.
"Many postings had fewer than 100 comments or shares; the most popular ones had several hundred," the report said.
State Department spokeswoman Jen Psaki said the report had been taken seriously and vowed most its recommendations would be implemented before the start of the 2014 fiscal year in October.
"Online advertising has significantly decreased. It's now at US$2,500 a month," she said, adding that this amount still allows the State Department to reach out and communicate with a wide range of individuals living overseas.
The State Department has embraced the wide outreach made possible through social media but is still developing guidelines for sites such as Facebook and Twitter could be used in the world of diplomacy.
Source: AFP via I-Net Bridge
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