My Smart City app launched to help citizens report ward-related issues
Acumen Software has launched the first phase of its My Smart City citizen's platform for City of Johannesburg and City of Cape Town residents. The free mobile and desktop-based platform allows citizens to report potholes, monitor power or water outages, communicate with local municipal officials, raise a petition, and more.
Source: YouTube
Acumen Software has secured private equity investment from Capitec-backed Imvelo Ventures and Sappi-funded Andzani Ventures, which has been used to fund the development and launch of the platform.
“My Smart City is giving South Africans a voice to see the resolution of service delivery issues and to allow them to view issues and log incidents, prioritise them and connect the right service providers to resolve them. We believe that the platform has the potential to Uber-ise service delivery by putting the power in the hands of citizens who use the platform. In time, the platform will also create jobs for thousands of citizens and private contractors,” says CEO of Acumen Software, Joao Zoio.
Connecting to municipal systems
The platform has already been integrated into the City of Cape Town’s call management system and intends connecting to all municipal systems to enable the automation of information flows from citizens.
Where the My Smart City platform has not been granted access to interface with municipal systems, Acumen Software’s dispatch centre team will become the conduit between citizens and their municipalities to ensure that citizen’s issues are appropriately logged and tracked.
My Smart City is powered by Forcelink, which is also used by the City of Cape Town to manage the MyCiTi Bus infrastructure as well as by the City of Johannesburg’s City Power to manage outages and maintenance work on their electricity network.
The platform is available on Android, iOS, and on the web at www.mysmart.city.
Related
Africa's smart city, Waterfall City, takes top honours for urban design 24 Feb 2025 Smart cities in South Africa – the role of technology in urban development 29 Oct 2024 #BizTrends2024: The shifting landscape of cities 8 Jan 2024 #CybersecurityMonth: Smart cities are built from the network up 18 Oct 2023 Boosting property value: The rise of smart technology in South African homes 1 Sep 2023 We first have to build this (smart) city 5 Jul 2023
