Dialdirect announces online vehicle inspections
Vehicle inspections are an essential part of the process when signing up for insurance, so that the insurer can make sure the car exists and that it is in an insurable condition; but it can be time-consuming and inconvenient. Dialdirect Insurance hopes to simplify things with their recently launched online self-inspections for vehicles.
©ginasanders via 123RF
According to Warwick Scott-Rodger, head of Dialdirect: “Now our customers can do their own inspection, anytime, anywhere. All that’s needed are nine photographs which can be snapped with a cellphone and for the customer to complete a simple questionnaire about their vehicle’s overall condition. Customer’s will be prompted throughout the process which shouldn’t take longer than five minutes.”
Scott-Rodger believes that self-service is the future of customer service and companies who don’t offer a do-it-yourself solution will fall short. It’s the age of ease and today’s consumer wants control.
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