The Market Performance awards are allocated into a Champions League for larger markets, and a Super League for the smaller markets; the market separation being based market growth.
"We are delighted with the achievement of our dedicated after-sales team, as it confirms that our customer centric strategy is taking hold," says Florian Seidler, Co-CEO Mercedes-Benz South Africa, executive director, Mercedes-Benz Cars.
"The ultimate goal of this annual award is to measure growth throughout the year by a set criteria. The global after-sales management team tracks and compiles the necessary data to accurately measure the participating countries," says Edmin Naidoo, divisional manager, after-sales sales and marketing, Mercedes-Benz Cars South Africa.
"In this current climate, customers are faced with numerous choices. Our fantastic performance shows that brand loyalty is high and customers see the benefit of coming back to a brand they can trust. They need to be confident that our Mercedes-Benz dealerships have their best interests at heart and these are the right places to keep their Mercedes-Benz vehicles in optimal condition," added Naidoo.
