RDB Consulting delivers reliable support - SANRAL

When the company recently relocated its office from Hatfield to Val De Grace in Pretoria, it also meant relocating the entire existing IT infrastructure to the new premises, including an extensive centralised Oracle database containing all of SANRAL's technical data. RDB Consulting assisted by ensuring that the database was shut down correctly and that offline backups were conducted for the entire system.

Outsourcing secures specialised skills

"SANRAL uses an outsourced model for all level two and three IT support and RDB Consulting fills this role for our Oracle database. The workload simply does not justify having a full time in-house employee on board, and when employees leave the company we have to embark on the long process of procuring another resource. We are a small organisation in terms of headcount, and outsourcing our Oracle database enables us to access specialised and often scarce skills as and when we need them, without having to deal with the risk of employee churn," says Louw Kannemeyer, road network manager at SANRAL.

The Oracle database is a crucial aspect of SANRAL's business, and if this database goes down the organisation will not be able to access any of their technical data, including traffic information. This has an impact on the strategic decision making of the organisation, so uptime of the database is vital.