Ask Africa Orange Index recognises Netcare Medicross for service consistency
For the first time Netcare Medicross has been presented with the award in the private hospitals category in the 2021 Ask Africa Orange Index, recognising its commitment to consistent quality of service delivery across its national network of medical and dental centres, day hospitals and sub-acute hospitals.
©HONGQI ZHANG 123rf
This is the twentieth year that the Ask Africa Orange Index® has been tracking customer experience data. The Index recognises service excellence.
It surveyed consumers across 31 industries and 200 individual brands, interviewing 19,986 South Africans between May and July 2021.
“It is most gratifying to receive this award, particularly in light of the trials and tribulations faced by the healthcare community at large in recent times,” says Dr Billyy van der Merwe, managing director of Netcare’s primary care division, of which Medicross is a subsidiary.
“The last 18 months have no doubt been the most difficult in the recent history of healthcare.
“We would like to dedicate this award to our staff, management and the healthcare professionals throughout each and every Netcare Medicross facility, in acknowledgement of their tireless commitment to safeguarding our patients, delivering the highest level of care with professionalism and compassion, and upholding the Netcare Medicross values,” says van der Merwe.
Related
Justice committee blasts DPWI over court infrastructure crisis 25 Oct 2024 A clever way to improve service delivery 24 May 2024 Cathcart Hospital rumours spark week of protests 13 Feb 2024 Saudi Arabia to sign deals worth over $500m with African nations -minister 10 Nov 2023 South African Society of Psychiatrists urges global action amid Middle East crisis 9 Nov 2023 #MTBPS: Western Cape Premier slams 2023 budget cuts 2 Nov 2023
