GLOBAL

2020 global online holiday sales predicted to grow 30% - Salesforce

Digital sales are expected to hit all-time highs and lead to strained shipping capacity as retailers grapple with the impact of the Covid-19 pandemic...

2 days ago

GLOBAL

How the decline in Chinese tourists around the world has hit the luxury sector

A significant number of Chinese tourists spend large sums on luxury items, such as designer clothes and accessories, when they travel overseas...

By Xiaoqing Chen and Carol Zhang 1 Oct 2020

GLOBAL

1 in 4 consumers tried a new brand during pandemic - global report

A new global report highlights challenges and opportunities for retailers as the Covid-19 pandemic drives permanent shifts in consumer behaviour now and beyond the holiday season...

12 Aug 2020

GLOBAL

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

So you finally hit the shops and cafes after weeks of lockdown. After disinfecting your hands, following the arrows around the shop or to your table, taking care to avoid others where possible...

By Jessica Vredenburg and Megan Phillips 24 Jul 2020

GLOBAL

Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

By Frederic Dimanche 6 Jul 2020

GLOBAL

Consumer markets under pressure in 2020

As Covid-19 shifts the global economic outlook into deep recession, reflecting the impact of social distancing measures on economic activity, no industry remains untouched...

By Camilla Butler 5 Jun 2020

SOUTH AFRICA

How the Covid-19 crisis could remodel the luxury industry

The Covid-19 crisis has hit the luxury and fashion industry hard. According to a study conducted by the Boston Consulting Group, sales in these two sectors could drop by 25% to 30%...

By Isabelle Chaboud 20 May 2020

GLOBAL

Forrester forecasts $2.1tn in retail losses globally in 2020

Forrester predicts that due to the coronavirus, retail sales in 2020 will decline by an average of 9.6% globally, a loss of $2.1tn...

7 May 2020

SOUTH AFRICA

Chatbots to facilitate $142bn of consumer retail spend by 2024

According to a new report from Juniper Research, consumer retail spend over chatbots will reach $142bn by 2024, rising from $2.8bn in 2019...

12 Mar 2020

SOUTH AFRICA

South African retail vs the coronavirus

"China sneezes. South Africa gets a cold". When a linked economy slows down, the effects are felt across the globe...

By Mariëtte Frazer 9 Mar 2020

SOUTH AFRICA

Alibaba sets Singles Day sales record of $38.4bn

Alibaba Group shattered its 2018 $30.8 billion Singles Day sales record, raking in $38.4 billion in sales during the 2019 11.11 Global Shopping Festival...

13 Nov 2019

GLOBAL

Instagram's @shop a curated showcase of shoppable products

Instagram has launched a @shop account, essentially a curation of posts from online merchants that sell products through the image-sharing app.

14 May 2019

SOUTH AFRICA

3 technology titans reshaping retail

To say that Amazon has shaken up US retailing is almost a cliché at this point. Looking globally, we see powerful tremors from seismic shifts in retailing driven by Alibaba in China and MercadoLibre in South America...

By Stephen Dover, Dan Searle, Katherine Owen, Mary Ki 26 Feb 2019

SOUTH AFRICA

Singles Day shows China's global retail power

11 Nov., or 11/11, has been celebrated as Singles Day - a sort of anti-Valentine's Day for single people - since 1993. Chosen because its date has four ones in a row, the holiday originated in China...

By Venkatesh Shankar 12 Nov 2018

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