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Service Advisor
Location: | Johannesburg North |
Reference: | #CAW005523/LH2 |
Company: | SydSen Recruit |
Fast growing motor vehicle brand looking for a service advisor to join their growing team.
Duties:
- Customer interaction: greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
- Service consultation: conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
- Vehicle inspection: performing visual inspections and diagnostic checks on vehicles to identify any maintenance or repair requirements. Consulting with technicians to determine the necessary services and provide accurate estimates to customers.
- Service recommendations: recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. Explaining the benefits and importance of recommended services to customers.
- Parts and inventory management: ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
- Work order management: creating and managing work orders for service appointments, ensuring all necessary information and instructions are communicated to technicians. Tracking the progress of service jobs and updating customers as needed.
- Quality assurance: performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
- Customer satisfaction: following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns. Soliciting feedback to identify areas for improvement and enhance the overall customer experience.
- Technical knowledge: staying informed about vehicle makes and models, maintenance procedures, and industry trends to provide accurate information and advice to customers.
- Administrative tasks: performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.
- Reside on the West Rand of Gauteng
- Experience in a similar role
- Combination of customer service skills
- Automotive knowledge
- Technical aptitude
- Organisational abilities to effectively manage service operations
- Customer Satisfaction
Visit our website for more opportunities at www.sydsenrecruit.com (Follow us on LinkedIn, Instagram or Facebook)
Sydsen Recruit - the next level of recruitment
Posted on 29 Apr 12:07, Closing date 28 May
See also: Advisor, Consultant
SydSen Recruit is a trusted brand that has been part of the national recruitment landscape in South Africa since 2008. Our corporate culture is built on a collaboration of shared experience and trust!
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