Documentation Specialist
Remuneration: | market-related |
Location: | George |
Job level: | Junior/Mid |
Type: | Permanent |
Reference: | #BH-230 |
Company: | Badger Holdings |
We are looking for a documentation specialist to help us create, manage and improve on all our customer-facing documents. The key requirement of this role is the development and maintenance of Microsoft Word templates for policy documents, using a report-generating programme (Windward). Further to this, the successful candidate will also assist with drafting communications and technical documents aligned with company directives and strategies.
Responsibilities:
- Create and maintain Microsoft Word templates to generate reports (client facing documents) displaying information from a database, using Windward report generator. This requires:
- Presenting all risk-related data in a client-friendly, logical format.
- Making sure templates cater for different scenarios.
- Making sure the content is correct and compliant.
- Aligning the look and feel with company standards.
- Facilitating the approval and implementation process amongst various stakeholders.
- Version-control of templates and sub-templates as and when updates are required.
- Effectively collaborate with various stakeholders to facilitate the development and testing of documents, including Business, Project managers, Product specialists and Developers.
- Work with the Product Development area to ensure that all customer facing documents are concise, simply worded, error-free and on-brand.
- Assist with drafting all new customer facing documents and communications.
- Track and report on all existing customer facing documents.
- Work with the Marketing area to create documents and marketing material for new products, launches, events, and promotions.
- A tech-forward mindset, with a hunger for knowledge and willingness to learn new skills.
- Experience in a role dealing with policy documentation, programming, or a similar role.
- A qualification in computer science, information technology or software engineering would be advantageous.
- Outstanding attention to detail, excellent problem-solving skills and organisational abilities.
- Must be able to work in a team, multitask and work well under pressure.
- Previous experience in Financial services will be advantageous.
Posted on 17 Apr 13:14, Closing date 16 May
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