Decades of experience working with companies to retain and grow more customers, more profitably. Specialist expertise in TCF (Treating Customers Fairly) in the financial services sector.
Consulting, research, training and professional speaking in customer experience management and TCF.
Designing and developing customer growth and retention strategies.
This includes:
* Customer intelligence
* Customer appreciation
* Customer innovation
* Customer communication
* Customer experience design
* Treating Customers Fairly (in financial services)
See www.customer-mind.com for more details