#ShopperInsights2019: Moving to frictionless commerce
#ShopperInsights2019: Moving to frictionless commerce

Online retail is part of the much bigger picture of frictionless commerce where online is moving offline and offline to online. Driving this is time and convenience...

By Danette Breitenbach 2 days ago

Singles Day shows China's global retail power
Singles Day shows China's global retail power

11 Nov., or 11/11, has been celebrated as Singles Day - a sort of anti-Valentine's Day for single people - since 1993. Chosen because its date has four ones in a row, the holiday originated in China...

By Venkatesh Shankar 2 days ago

Hugo Boss and Porsche sign multiyear Formula E deal

German fashion house Hugo Boss and German carmaker Porsche have entered into a multiyear cooperation that will see the apparel giant outfitting Porsche's Formula E racing team...

6 hours ago

Customer expectations outpace brand experiences

Acceleration of digitisation raises the bar for companies to innovate - or be left behind...

By Hans Zachar 1 day ago

#ShopperInsights2019: Innovation drives brand success at shelf

Lindt is a premium brand growing in a declining market. A luxury product generally bought as a gift, the brand launched a cheaper version catering to personal indulgence. Not only did this expand...

By Danette Breitenbach 9 Nov 2018

#ShopperInsights2019: I love you, but...

Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping...

By Danette Breitenbach 8 Nov 2018

5 myths about SA's spaza market debunked

Informal trade and distribution data company, 5M2T clarifies five common myths about the spaza market...

7 Nov 2018

Why mobile is the gatekeeper of brand loyalty today

Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways...

By Gareth Hawkey 7 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

SA's first-ever BrandZ winners on the customer experience conversation

Panel discussions are notoriously difficult to report back on, but I couldn't resist sharing insights from a selection of the country's most valuable brands on factors that enhance the value they provide customers as per last week's Kantar Millward Brown SA BrandZ launch...

By Leigh Andrews 6 Nov 2018

9 tips to boost Black Friday and Cyber Monday sales

Black Friday and Cyber Monday are famous for huge deals and steep discounts. That's why participating in these days can seem like a big retailer's game...

6 Nov 2018

Pick n Pay gets a headstart on Black Friday deals

Pick n Pay has revealed a range of online-only Black Friday deals, more than two weeks before the popular shopping event is officially set to commence...

5 Nov 2018

These are SA's favourite loyalty programmes

Pharmacy and beauty retail is leading the charge when it comes to loyalty programmes in South Africa. Clicks Clubcard has remained at the top as the most used loyalty programme...

2 Nov 2018

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