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• Five years' experience of working as a client liaison officer as well as a customer relationship consultant, I have obtained experience in telephone customer service, customer care and building customer relationship.
• Checking and resolving queries on CSI (Customer Satisfaction Index), solving cases opened by client on our dealer portal.
• Provide customers with assistance in scheduling services. Provide answers to question and solutions to problems with regards to their service experience.
• Proficient in use of Microsoft Office, Excel, PowerPoint, emailing systems, and Outlook
• Assisting with preparation for Dealer standards and audits
• Responsible for ordering staff uniforms.
• Responsible for department allocated vehicle stock take.
• ?Assisting with vehicle hand-overs
• Responsible for keeping record and updating allocated loan vehicles
• Responsible for creating and adding new users to the system