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Local e-commerce sites need to up their game if they hope to retain customer loyaltyThere is no question that the Covid-19 pandemic has accelerated the trend towards online shopping even in South Africa where the uptake of e-commerce has traditionally lagged global trends. Last year, Nielsen reported that online shopping jumped from 9% to 44% in South Africa. 26 May 2021 Read more

Online retailers continue to face challenges that undermine the customer experienceA study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and delivery issues and unclear refund practices. 23 Mar 2021 Read more

BMi Research to launch online mystery shopping toolResearch and insights company BMi Research will be one of the first to launch an online customer experience solution that measures and provides insights to help companies improve their customers' online shopping experience. 23 Feb 2021 Read more

Covid-19 lockdown impacts significantly on beverage categoriesThe bottled water, energy drinks and sparkling soft drinks categories are three distinctively different categories, which have all suffered very different impacts as a result of the Covid-19 lockdown. 26 Nov 2020 Read more

A bleak outlook for packaging in 2020, new BMi Research report showsSouth Africa's packaging industry could decline by more than 9% in 2020 as a result of severely impaired disposable income following the national lockdown enforced as a response to the coronavirus. 11 Aug 2020 Read more


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