Transforming Hospitality, One Guest Experience at a Time At Sam Hospitality, we don’t just train hospitality professionals—we create industry leaders who set new standards in guest experience and service excellence. Founded in 2011 by Samkeliso Nkwanyane, an esteemed hospitality consultant, speaker, and trainer, Sam Hospitality has helped hotels, lodges, resorts, guest houses, restaurants, and tourism businesses across South Africa, East Africa, and beyond elevate their service standards and boost revenue through exceptional guest experiences. Our Mission: Your Success in Hospitality We believe that every guest interaction matters, and that well-trained teams drive profitability. Our training is not just about knowledge—it’s about real-world application, helping hospitality businesses create memorable, revenue-generating guest experiences. What We Do We provide hands-on, practical training for: - Safari Lodge Training – Ensuring seamless, world-class service in luxury lodges.
- B&B & Guest House Management – Helping owners & managers increase occupancy and revenue.
- Housekeeping & Butler Training – Elevating standards of cleanliness and personalized service.
- Fine Dining & F&B Service – From Michelin-level service to effective upselling.
- Front Office & Guest Relations Training – Mastering first impressions and guest satisfaction.
- Mystery Shopping & Guest Experience Optimization – Identifying service gaps and opportunities.
- Turnaround Strategies for Underperforming Hospitality Businesses – Revitalizing struggling businesses with actionable strategies.
- Leadership & Motivational Speaking – Inspiring hospitality professionals and executives.
Why Choose Sam Hospitality? - Industry Authority – Over two decades of expertise, featured on 702 Radio, Kaya FM, and top hospitality platforms.
- Tailored, Real-World Training – We customize every program to fit your business goals and market.
- Results-Driven Approach – Our training has increased guest satisfaction scores, repeat business, and revenue for clients.
- Global Experience, Local Expertise – We've worked with leading properties in South Africa, Tanzania, Eswatini, Lesotho, and beyond.
- Proven Track Record – Trusted by renowned hotels, lodges, and hospitality brands.
Your Success Starts Here We don’t believe in one-size-fits-all training. We believe in transformational learning that delivers real results. Whether you're an independent guest house or a 5-star luxury lodge, we have the expertise to help you stand out, increase profitability, and create unforgettable guest experiences. Let’s Elevate Your Hospitality Business!
az.oc.sesruocytilatipsoh@gniniart | +27 82 765 9238
www.hospitalitycourses.co.za Sam Hospitality – Training for Excellence, Success, and Sustainability in Hospitality! |
