Sales and Service Consultant

Pacific International Insurance is a licensed general insurance company, providing soft landings for policyholders across Australia and New Zealand. Our range of personal and business insurance solutions includes motor vehicle, pet, mobility equipment, professional indemnity, and general liability insurance.

About the product

PD Insurance AU provides low-cost, high-value pet and car insurance that has won multiple awards.

The opportunity

We are seeking a customer-centric, energetic, and passionate sales and service consultant to join our call centre team in George!

The role

The sales and service consultant is responsible for:

• Advising customers on insurance products.
• Facilitating sales.
• Providing after-sales service support.

This role focuses on building strong customer relationships, guiding clients through policy options, and ensuring their claims and service needs are met efficiently.

In exchange, we offer:

• A fun and collaborative team environment.
• A supportive management system.
• The motivation to reach your full potential.

Working hours

• Mondays to Fridays: 12 am – 7:30 am OR 4 am – 11 am (weekly rotational shifts).
• Please note that these hours may be affected by daylight savings and operational business requirements.

Some of the perks when joining the company

• Competitive basic salary with company benefits and contributions.
• Employee loyalty and long service rewards.
• Professional company-branded gear.
• Health benefits, including exciting offers from our lifestyle department to keep you fit and healthy.
• On-site coffee shop and restaurant dedicated to our employees.
• Training and development, including a comprehensive onboarding programme to equip you with the knowledge and tools to thrive in your role.
• Flexible working hours.
• Company transport to the office.

Requirements

• Completed Grade 12 / National Senior Certificate.
• Proficient or advanced written and verbal communication skills in English.
• Prior experience in a customer service or sales-driven position.
• Strong attention to detail, organisational, and administration skills.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-oriented with a focus on building strong client relationships.
• Willing to work the hours as listed in this advert.