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"Due to an increase in expectations regarding what constitutes good customer service on the part of the general public, companies look for those leaders who have a track record of being able to fulfil the needs and demands of their customers..." read
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ROBIN FREDERICKS
We chat with Jan van der Putten, vice president of Africa and Indian Ocean at Hilton Worldwide about the role of the 21st-century general manager...read
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WTM Africa 2020 is tackling travel sustainability at macro and micro levels this year, by lining up a number of eco-conscious initiatives alongside recognising game-changing sustainability practices in the African travel industry...read
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Tourism
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Hospitality
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ISSUED BY CITY LODGE HOTEL
The City Lodge Hotel Group released its interim results for the six months to 31 December 2019... Read
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MICE
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The first leg of this year's Meetings Africa kicked off with discussions between buyers and exhibitors centred around relationships and sharing of ideas, and how these can impact tourism across the continent... Read
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Niche Tourism
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Cruising has many advantages - over and above unlimited legroom and the joy of only having to unpack once... Read
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Tourism
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ISSUED BY VACATION OWNERSHIP ASSOCIATION OF SOUTHERN AFRICA
The Vacation Ownership Association (Voasa) has reported a banner season for the peak festive period, with the occupancy rate averaging 90% across its affiliated resorts and other accommodations... Read
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Tourism & Travel Campaigns
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BRENDAN SEERY
SA Tourism: An antidote to all the bitterness, anger and defeatism; slack PR company sent a Happy New Year wish - on 31 January. Irritating... Read
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YUN SHI
Catherine Oshotse, a 27-year-old entrepreneur from Lagos, Nigeria, has the internet to thank for her growing business... Read
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The International Air Transport Association has revealed that its initial assessment of the impact of the Novel Coronavirus 2019 outbreak shows a potential 13% full-year loss of passenger demand for carriers in the Asia-Pacific region... Read
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TERENCE WILLIAMS
Businesses operate in a time of unprecedented volatility across economic, social, technology and political trends... Read
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EVAN-LEE COURIE
The cloud has long been cited as a means of achieving multiple business benefits, however, are South African businesses seeing the real benefits? Read
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