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Source: iStock.
Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Image supplied: Nic Ray, DataEQ CEO
BrandsEye announces rebrand to DataEQ

24 Feb 2022

Source: ©FRANCOIS POIRIER
Insurers keep negative conversations at bay

21 Sep 2021

3 reasons businesses need to prioritise SASL training among staff
3 reasons businesses need to prioritise SASL training among staff

Issued by Wits Plus 30 Aug 2021

Don't reinvent your VOC programme, just use the data you gather effectively
Don't reinvent your VOC programme, just use the data you gather effectively

Issued by Smoke Customer Intelligence 4 Aug 2021

Nic Ray, CEO, BrandsEye
Banks need to respond better to social media complaints, or risk fines

8 Jun 2021

Cava Sneakers launched during lockdown by husband and wife team
Cava Sneakers launched during lockdown by husband and wife team

21 May 2021

#PulpNonFiction: Things fall apart (when you focus on the loudest voices)
#PulpNonFiction: Things fall apart (when you focus on the loudest voices)

Bronwyn Williams 23 Apr 2021

#20Lessons20Years: Lesson 15: The lazy vision statement
#20Lessons20Years: Lesson 15: The lazy vision statement

Allon Raiz 19 Apr 2021

How to approach executive remuneration in the evolving landscape - Part 2
How to approach executive remuneration in the evolving landscape - Part 2

Chris Blair 26 Mar 2021

Educo Academy launches free sales and marketing programme for SA youth
Educo Academy launches free sales and marketing programme for SA youth

17 Feb 2021

Measuring the true value of design thinking
Measuring the true value of design thinking

Issued by How Might We 28 Oct 2020

The real-time customer
The real-time customer

Jan Kühn 8 Sep 2020

The Banking Conduct Standard explained
The Banking Conduct Standard explained

10 Jul 2020

Ombuds report shows how to save on insurance
Ombuds report shows how to save on insurance

7 Jul 2020

Life insurance - demonstrating value in a post-pandemic economy
Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Telcos must start focusing on customer experiences
Telcos must start focusing on customer experiences

Selva Ganesh 9 Mar 2020

Getty
Why retail SMEs need the right financial backing to remain innovative and adaptable

12 Feb 2020

The rising case of populism and its impact on brands
The rising case of populism and its impact on brands

Nonye Mpho Omotola 11 Feb 2020

Readying retail for the festive season
Readying retail for the festive season

9 Dec 2019

If the price is right
If the price is right

Issued by Dentsu 19 Nov 2019

Millennial, Gen X shoppers abandon in-store purchases to go online
Millennial, Gen X shoppers abandon in-store purchases to go online

19 Nov 2019

Image source: Gallo/Getty.
African mobile operators must harness digital content

8 Nov 2019

4 ways contact centres give consumers a better retail experience
4 ways contact centres give consumers a better retail experience

22 Oct 2019

Image credit: Getty
Equip retail staff to be brand ambassadors and boost your bottom line

Mark Thomson 3 Oct 2019

Image source: Getty/Gallo
Social media can make or break your tourism business

25 Sep 2019

Credit: Pepkor
Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

A screen grab from VML's rebranding work for Edgars with Sho Madjozi, to better reflect the client and consumers.
#DigitalAgencyShowcase: Better reflecting the true SA client and consumer with VML

Leigh Andrews 17 May 2019

Online banking fraud keeps ombud on its toes
Online banking fraud keeps ombud on its toes

17 May 2019

Customer satisfaction is not enough. Delight your customers!
Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 18 Apr 2019

Image source: Getty/Gallo
Bank customer loyalty eroded by vanilla offerings

11 Apr 2019

How to grow your startup one step at a time: Step 1
How to grow your startup one step at a time: Step 1

Natasha Fourie 29 Mar 2019

Chris Moerdyk
10 years later and still the same PR mistakes

Chris Moerdyk 27 Mar 2019

Image source: Gallo/Getty
Customer experience will make or break traditional banks

27 Mar 2019

How SA's biggest supermarkets measure up in customer satisfaction
How SA's biggest supermarkets measure up in customer satisfaction

7 Mar 2019

Screen grab from the Orchid-worthy ad.
#OrchidsandOnions: Two Onions for Woolworths

Brendan Seery 15 Jan 2019

Have your say on Financial Institutions Bill
Have your say on Financial Institutions Bill

11 Dec 2018

Customer service remains top of the list
Customer service remains top of the list

Werner Theron 4 Sep 2018

InspectaCar Polokwane scoops Dealer of the Year award
InspectaCar Polokwane scoops Dealer of the Year award

Issued by DNA Brand Architects 20 Aug 2018

This is what customer management tools should do for your business
This is what customer management tools should do for your business

Edward Carbutt 12 Jun 2018

Boris Dzhingarov
DevOps growth and the effect on software testing

Boris Dzhingarov, Issued by ESBO 18 Apr 2018

Reputational risk of social media
Reputational risk of social media

Bradley Elliott 16 Apr 2018

SA Customer Satisfaction Index reveals preferred mobile network
SA Customer Satisfaction Index reveals preferred mobile network

4 Dec 2017

Almost 32 hours for banks to respond
Almost 32 hours for banks to respond

Nico Gous 31 Aug 2017

Absa to ease terms to boost mortgages
Absa to ease terms to boost mortgages

Hanna Ziady 4 Aug 2017

Paint courses address skills shortage in local paint industry
Paint courses address skills shortage in local paint industry

12 Jun 2017

Social media and its role in investor relations
Social media and its role in investor relations

Noah Greenhill 12 Jun 2017

Future of Consumer Goods and Services Ombudsman at risk
Future of Consumer Goods and Services Ombudsman at risk

Wendy Knowler 10 May 2017

When a robot stands as an independent political candidate and wins
When a robot stands as an independent political candidate and wins

Raleen Bagg 30 Mar 2017

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