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Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations
Africa's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023

Source: ©Olga Yastremska -
Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source:
Infobip research shows rise of chat networks for customer comms

23 Nov 2022

Mayen Warrie, key account executive at Infobip Nigeria
Elevating the e-commerce experience with omnichannel adoption

Mayen Warrie 9 Nov 2022

Source: Supplied. Loren Lubanga, key account executive at Infobip Kenya.
Onboarding banking customers in the digital era is a journey, not just a transaction

Loren Lubanga 31 Oct 2022

Source:
Africa's digital-native companies poised to unlock revenue growth

Olufunmilayo Okubena 7 Apr 2022

Digital (communications) is key to a cost-effective post-Covid marketing strategy
Digital (communications) is key to a cost-effective post-Covid marketing strategy

Siddharth Bawa 17 Jan 2022

Infobip launches ESG arm for a sustainable future in tech
Infobip launches ESG arm for a sustainable future in tech

14 Jan 2022

Source: © rawpixel
It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Why mobile network operators need to provide enhanced CX
Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

Dorotea Vatavuk, Enterprise Sales Lead at Infobip. Source: Supplied
Digital transformation key to insurers scaling up

Dorotea Vatavuk 25 Nov 2021

Source: Getty
Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report
Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus
CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Source: ©supplied. Marko Reis, regional manager, Infobip East Africa
Moving insurance from detect & repair to predict & prevent

Marko Reis 25 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

Source: Getty
Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

How business communication can be enhanced by WhatsApp
How business communication can be enhanced by WhatsApp

17 Aug 2021

How payment solutions are revolutionising WhatsApp and enhancing CX
How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Infobip appoints vice president of global marketing

2 Jun 2021

Harness the power of a UCX to meet modern customer demands
Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

Customer is King as organisations try to differentiate from their competitors
Customer is King as organisations try to differentiate from their competitors

Olatayo Ladipo-Ajai 15 Apr 2021

ChatFin relaunches WhatsApp car licence renewal service in Western Cape
ChatFin relaunches WhatsApp car licence renewal service in Western Cape

26 Mar 2021

Ukheshe Technologies develops SA's first WhatsApp payment gateway
Ukheshe Technologies develops SA's first WhatsApp payment gateway

16 Mar 2021

Chatbots are here to stay, it's just a matter of trust
Chatbots are here to stay, it's just a matter of trust

Josiah Njuku 30 Nov 2020

How using a multi-channel approach can improve the employee experience for remote workforces
How using a multi-channel approach can improve the employee experience for remote workforces

Dharshan Naidoo 15 Oct 2020

Are we looking at 4IR for the customer communication game?
Are we looking at 4IR for the customer communication game?

Douglas van Wyk 20 Aug 2020

SA's healthy appetite for chatbots continues
SA's healthy appetite for chatbots continues

5 May 2020

Harnessing the business power of WhatsApp
Harnessing the business power of WhatsApp

Shaun van Rooyen 5 Feb 2020

RCS: the next-generation native messaging service
RCS: the next-generation native messaging service

Douglas van Wyk 6 Feb 2020

6 ways to win with CX
6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

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