Results for Customer experience

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2020 Smarties Awards announces judges
2020 Smarties Awards announces judgesArticle

The countdown to the 2020 Smarties Awards has begun with the judges undertaking their final rounds of assessments to announce the winners on 9 December 2020...

2 days ago

Credit: Karolina Grabowska via Pexels
2020 presents a Black Friday unlike any otherArticle

It's that time of the year again, when retailers attract their biggest share of customers and increase in-store foot traffic as the festive season begins...

2 days ago

First Black Friday and festive season since Covid-19 - what can we expect?
First Black Friday and festive season since Covid-19 - what can we expect?Article

As millions of people in South Africa brace themselves for the Black Friday shopping bonanza, the Covid-19 pandemic has meant that a lot more people will choose to look for their deals online...

Yaron Assabi 3 days ago

Has Covid-19 exposed a lack of customer experience in local businesses?
Has Covid-19 exposed a lack of customer experience in local businesses?Article

Marketing guru, Philip Kotler, said that the customer is king, but has this been the case during the Covid-19 pandemic?

3 days ago

3 tips for balancing personal information while maintaining that personalised marketing edge
3 tips for balancing personal information while maintaining that personalised marketing edgeArticle

What happens when the age of big data collides with the age of personal information protection? With just over six months left for organisations to prepare for compliance with the Protection of Personal Information Act (PoPIA), this trajectory need not change. Instead it can merge, as long as marketers embrace their role in protecting their customers' voices...

Francois Kriel, Issued by Kriel & Co 3 days ago

Why customer experience is critical during the online retail transition
Why customer experience is critical during the online retail transitionArticle

Covid-19 has fuelled development in the e-commerce space, but there is a downside to this sudden shift...

Meghan Taylor 25 Nov 2020

Why real-time, always-on consumer data is a necessity
Why real-time, always-on consumer data is a necessityArticle

We explore the benefits of having access to a continuous flow of consumer data in a changed world...

Jenni Pennacchini, Issued by KLA 25 Nov 2020

Credit: Roadnae Productions via Pexels
Heightened customer service expectations this Black FridayArticle

Customers will assume a very different Black Friday experience on 27 November given the Covid-19 pandemic, and their service expectations will be higher...

24 Nov 2020

Agency Scope Insights: Trends on the path to new world agility
Agency Scope Insights: Trends on the path to new world agilityArticle

As preparations get underway for the fourth Agency Scope study to begin in May 2021, Johanna McDowell, Scopen partner and director for the UK and South Africa notes that some of the trends seen in the global research will be a barometer for the pressures, proficiencies and pandemic recovery in South Africa...

Johanna McDowell 24 Nov 2020

Digital workers, AI will not lead to job replacement in SA's call centre market
Digital workers, AI will not lead to job replacement in SA's call centre marketArticle

Despite fears that technology will replace jobs in the call centre sector, digital workers and AI are expected to help the industry grow and create jobs...

Ryan Falkenberg 23 Nov 2020

Preparing the next generation of marketing executives
Preparing the next generation of marketing executivesArticle

The face of marketing in the fourth industrial revolution (4IR) is changing. Are business schools doing enough to develop the next generation of marketing executives?..

Issued by Wits Business School 23 Nov 2020

Be valiant in forging a new path to branding success
Be valiant in forging a new path to branding successArticle

To survive in challenging times and thrive, thereafter, brands have to be brave enough to step up if they are to stand out....

Issued by Valiant 19 Nov 2020

Wunderman Thompson South Africa awarded the Nike account
Wunderman Thompson South Africa awarded the Nike accountArticle

In October, Nike appointed Wunderman Thompson South Africa after the agency was approached to pitch a creative concept for the Nike 'Home of Air' campaign...

Issued by Wunderman Thompson 18 Nov 2020

AWS, Dimension Data establish cloud education partnership
AWS, Dimension Data establish cloud education partnershipArticle

Amazon Web Services' (AWS) skills development arm, AWS Training and Certification has partnered with Dimension Data's Enterprise and Supplier Development team to provide essential cloud education to key beneficiaries of the system integrator's Enterprise Supplier Development (ESD) programme...

18 Nov 2020

Integrate your business voice calls, video and chat for R159 per user from Telviva One
Integrate your business voice calls, video and chat for R159 per user from Telviva OneArticle

A journey that began more than a decade ago with the Telviva Cloud Phone Service, regarded as the most powerful business phone system in South Africa, has culminated with the arrival of the Telviva One unified communications (UC) platform to integrate voice, video and chat...

Issued by Telviva 17 Nov 2020

How email enabled NetFlorist to pivot and drive innovation during lockdown
How email enabled NetFlorist to pivot and drive innovation during lockdownArticle

A highly customised email campaign boosted visibility and online sales of new service despite a difficult economic environment...

Issued by Everlytic 17 Nov 2020

How do CSPs go about achieving true digital transformation?
How do CSPs go about achieving true digital transformation?Article

Communications service providers need to transform their businesses to compete in the country's highly competitive communications landscape. However, digital transformation is a journey, which takes time, and there are many tasks to undertake on the way...

Pikie Monaheng 17 Nov 2020

Tharina Gombault, private health lead, Accenture in Africa
Revenue management and analytics can drive better healthcareArticle

Hospitals in Africa face several constraints. From a lack of infrastructure and resources to low access, a complex value chain, disconnected technologies and systems, unintegrated processes resulting in revenue leakage, late payment, stranded claims, uncollectible write-offs, as well as dissatisfied customers...

Tharina Gombault 17 Nov 2020

Ackermans selects Zebra Technologies' mobile computing solution to modernise store operations
Ackermans selects Zebra Technologies' mobile computing solution to modernise store operationsArticle

South African fashion retailer utilises Zebra's TC20 mobile computer for Windows to Android migration...

Issued by Zebra Technologies 16 Nov 2020

WPP creates AKQA Group
WPP creates AKQA GroupArticle

AKQA and Grey launch new network model - an industry powerhouse that offers clients outstanding creativity, innovation and brand-building at global scale...

Issued by AKQA 16 Nov 2020

WPP's AKQA and Grey form a new network model
WPP's AKQA and Grey form a new network modelArticle

WPP's AKQA and Grey are uniting to form a new network model, AKQA Group, which will have 6,000 people in more than 50 countries and a blue-chip client roster that includes more than half of the Fortune 500's top 20...

Issued by Grey 13 Nov 2020

Getty
Why harmonised retail is the futureArticle

For many industries, predicting the future during a pandemic would be difficult - if not impossible. Retail is different. Why?

Oliver Guy 13 Nov 2020

6 tips to creating a happy workforce who deliver exceptional customer service
6 tips to creating a happy workforce who deliver exceptional customer serviceArticle

The last few weeks of any year are always characterised by exhausted teams who are looking forward to a holiday. This year we've been under more personal, professional and financial pressure than ever before, and teams across the country are taking strain. The challenge is that if businesses don't focus on employees now more than ever, their staff won't deliver a great customer experience...

Ian Fuhr 12 Nov 2020

The unsuspected stumbling blocks of AI for customer experience
The unsuspected stumbling blocks of AI for customer experienceArticle

The number of local businesses harnessing AI technology has drastically increased this year. However, the level of understanding around the best use of AI technologies remains low...

Mathew Conn 11 Nov 2020

Using data effectively to enhance customer experience
Using data effectively to enhance customer experienceArticle

While advancements in technology give consumers the convenience of getting the products and services they want, it's the generated and collected data from these engagements that add real value...

Lorraine Doke 10 Nov 2020

Credit: Pexels
Pulling off a smooth and safe Black Friday mid-pandemicArticle

Retailers need to revise their approaches to ensure safer sales and customers in the time of Covid-19...

9 Nov 2020

AI is a crucial tool to help all businesses thrive
AI is a crucial tool to help all businesses thriveArticle

Machine learning and artificial intelligence has been sold as an expensive supercar, an occasional toy for the wealthy to flaunt their fortune. That's a lie. Artificial intelligence is more like a bakkie: a tool that can help most businesses and adaptable enough to suit a wide variety of needs...

9 Nov 2020

Relook at how customers experience communication
Relook at how customers experience communicationArticle

2020 was the year many of the usual rules were thrown out the window - especially when it came to customer communication...

Brent Haumann 9 Nov 2020

Beyond discounts: How tech can help keep customers happy all year round
Beyond discounts: How tech can help keep customers happy all year roundArticle

Recent consumer trends have made one thing clear: shoppers have higher expectations than ever before - and for brands looking to stay ahead, it's time to rise to the challenge of meeting them...

Robin Fisher 5 Nov 2020

Is Black Friday 2020 cancelled?
Is Black Friday 2020 cancelled?Article

Shopping is bound to look different this year, but will stores be pushing for online sales to avoid endless queues, or will retailers tailor the in-store experience to reflect the times? We asked experts from the dentsu SSA network to weigh in...

Issued by Dentsu 4 Nov 2020

Have our politicians forgotten the legal principle of common cause?
Have our politicians forgotten the legal principle of common cause?Article

Government has said it is prioritising an economic recovery and fiscal consolidation and that the social compact agreed to between government, business, labour and civil society will prioritise short-term measures to support the economy...

Andrea Rademeyer, Issued by Ask Afrika 4 Nov 2020

6 simple things to consider when it comes to leveraging your website
6 simple things to consider when it comes to leveraging your websiteArticle

Covid-19 and the subsequent lockdown forced many of us to embrace the world of social media and online tools like Zoom and Microsoft Teams as a means of survival...

Bianca Delport 3 Nov 2020

Do brands know too little or too much about their consumers?
Do brands know too little or too much about their consumers?Article

Many consumers feel brands don't know them well enough to serve them in a way that makes them feel special. But when those brands know too much, can you trust them?

Haydn Townsend 2 Nov 2020

How to create seamless customer experiences when it comes to B2B marketing
How to create seamless customer experiences when it comes to B2B marketingArticle

In B2B marketing, creating a seamless customer experience can be a key differentiator or justification for a premium. Just how many brands get this right is unknown...

Claire Denham-Dyson 2 Nov 2020

How digital experts are filling the customer service gap
How digital experts are filling the customer service gapArticle

We don't just want companies to tell us what they have to offer but to interact with us in a way that's user-centred, hyper-relevant, one-touch, and multi-channel...

Ryan Falkenberg 30 Oct 2020

Mask-wearing the new normal, despite its discomfort
Mask-wearing the new normal, despite its discomfortArticle

The Covid-19 pandemic has presented a unique number of challenges for governments across the globe. In South Africa, as in many other parts of the world, the implementation of preventative measures such as mask wearing, both for healthcare workers and members of society, has been encouraged to help prevent the spread of the coronavirus...

Andrea Rademeyer & Dr Amelia Richards, Issued by Ask Afrika 29 Oct 2020

Customers are demanding greater digital engagement from service providers
Customers are demanding greater digital engagement from service providersArticle

The Covid-19 pandemic is accelerating the move to digital, as large proportions of the population have continued to work, learn and be entertained remotely, while others have trialled services such as remote health care for the first time...

George Fraser 29 Oct 2020

#ConsciousLiving: 3 SA businesses championing fashion rental and resale
#ConsciousLiving: 3 SA businesses championing fashion rental and resaleArticle

These businesses are slowing the lifecycle of fashion by championing rentals and resale in South Africa...

Lauren Hartzenberg 28 Oct 2020

Post-Covid-19 business success is not about navigating the new normal
Post-Covid-19 business success is not about navigating the new normalArticle

Apart from the obvious impact of months of lockdown on business turnover and profitability, one of the biggest challenges that faced organisations during the first few months of Covid-19 was a complete lack of data...

Dr Yudhvir Seetharam 26 Oct 2020

Photo by  on .
The promise of data and the capability deficitArticle

Paul Geary (director at One Custom) writes about some reasons why data adoption by businesses hasn't been as comprehensive as it should be; and how successful data-driven businesses and marketing efforts should be entirely underpinned by strategic intent and operational follow-through that embeds effective information systems, customer data and predictive analytics at their core...

Paul Geary 26 Oct 2020

Boris Dzhingarov
How South African SMEs can rally for a strong 2021Article

Life has never been easy for small business owners. Even in a 'normal' year, keeping your own company afloat is rife with challenges, but 2020 upped the ante significantly...

Boris Dzhingarov, Issued by Monetary Library 22 Oct 2020

Darrel Orsmond, financial services industry head, SAP Africa
Four ways banks can win the customer affinity battleArticle

The confluence of economic pressures, the impact of the pandemic and the changing consumer habits brought by the experience economy trend is forcing banks to reimagine how they deliver products and services to customers...

Darrel Orsmond 21 Oct 2020

How conversational marketing can optimise your B2B sales cycle
How conversational marketing can optimise your B2B sales cycleArticle

With the ever-changing digital environment eliminating human interaction from the sales process, all a consumer needs to become a loyal customer is conversation and personalisation, and B2B customers are no different to any other...

Issued by Vyb 20 Oct 2020

CX+ Retail 2020. The South African and global ranking
CX+ Retail 2020. The South African and global rankingArticle

Kantar has combined insights from the CX+ 2020 study with an understanding of the new customer landscape across different retail sectors in Covid-19 times and into recovery, releasing the first-ever CX+ 2020 retail ranking across grocery, general and fashion retail...

Mark Molenaar, Issued by Kantar 20 Oct 2020

Cashless parking payments solution poised for growth
Cashless parking payments solution poised for growthArticle

Zapper has completed its integration with three of SA's largest parking management systems...

19 Oct 2020

How to make chatbots work for you
How to make chatbots work for youArticle

With all the hype around Artificial Intelligence (AI) and automation, you'd expect most industries to have embraced it by now, especially when you consider the benefits it can provide...

Ryan Falkenberg 19 Oct 2020

Ross Sibbald, commercial; manager, Striata
How insurers can build on their customer communicationArticle

When South Africa went into lockdown, companies went into communication overdrive. Insurers were no exception...

Ross Sibbald 19 Oct 2020

Game prepares for full month of Black Friday deals
Game prepares for full month of Black Friday dealsArticle

Game is increasing staffing levels and expanding its partnership with Uber Eats as it prepares to run a full month of Black Friday deals in November...

19 Oct 2020

Why your mobile strategy should be top-of-mind
Why your mobile strategy should be top-of-mindArticle

Mobile app usage increased by 40% year-on-year in the second quarter of 2020 and in-app spending hit a record high of $27bn...

Nick Durrant 19 Oct 2020

#FluxTrendsMasterclass: Businesses must find a balance between high tech and high touch
#FluxTrendsMasterclass: Businesses must find a balance between high tech and high touchArticle

Dion Chang, founder of Flux Trends, interviewed Lindile (Li) Ndube of Digital Fanta at the Alinea Marketing Master Class to find out how brands can connect with customers in a world where trust is a scarce commodity...

19 Oct 2020

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