Retha Prinsloo
Customer experience and employee engagement: 'Mind the gap'
If the employee experience (EX) is poor, it's more difficult to convince employees to support the customer experience (CX) from A-Z.
Posted on 10 Jun 2019 15:40
Retha Prinsloo
The Fourth Industrial Revolution in retail and the low-income consumer
Definite food for thought. For example, it would be great if Zandile could pre-order items to pick up when she gets off at the taxi rank close to her home, or if her mother could pick it up from a central deport in the area, etc.
Posted on 3 Jun 2019 14:48
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