Brian Snyders
Technician:End User Support at Stortech.End user support specialists must diagnose computer hardware, network systems and computer software programs accurately and quickly. End user specialists must use good judgment to determine if they can assist the customer immediately or need to escalate the issue to an appropriate colleague. End user support specialists walk customers through problems, train them to install software packages and respond to questions about network systems. They also handle printing queries, and software programs.
