Arnjay Du plessis

Regional Sales Manager at Mercedes-Benz South Africa
Location:Pretoria, South Africa

Profile

Very passionate and loyal towards the Brand that I represent, I dont work "for" the company, I work "with" the company.
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Current employment

Regional Sales Manager MB Trucks
Mercedes-Benz South Africa - www.mercedes-benzsa.co.za
Present - Gauteng
As Regional Sales and Key Account Manager Commercial Vehicle (Jun 2012 – Present) •Leading 15 commercial vehicle dealerships, which includes one of four of the largest commercial vehicles dealers in SA with an annual truck sales turnover of R100 million •Focusing on the sales performance, marketing activities and customer relations management •Management of dealer performance and client relations through sales and after-sales processes •Responsible for managing major key accounts with the support of MBSA and the national dealer network utilizing all Mercedes-Benz value chain departments to ensure the highest levels for customer satisfaction and up-time for transport fleets •Interactions with key accounts include regular meetings, negotiations and relationship building with Managing Directors, CEO’s and Presidents of companies •Managed the top 3 key accounts to achieve ±30% of combined total Mercedes-Benz truck sales and with a total turnover of R200 million •Key accounts managed included the largest fleets in SA for example, Barloworld Logistics, Manline, Bakers Transport- Aqua Transport & Plant Hire & Crossmoor Transport & Plant, Stefanutti Stocks, Eqstra Fleet Management & SPAR South Africa •Dealer performance management (Sales operations and marketing related KPI’s) •High sales penetration of CharterWay (Maintenance contracts) and FleetBoard within my sales region •Contributed to the largest full maintenance lease transaction with downtime penalties for trucks in South Africa •Lead events and handovers for large key customers •Project leader for dealer automated systems usage of Autoline (Kerridge) to incentivize dealers ( Team of 5) •Project leader for internal systems (SAP7 CRM) in line with Autoline reporting (Team of 8) •Project leader for Inter Africa Sales ( Team of 2 including German Management Team)

Experience

Regional Sales Manager MB Cars
Mercedes-Benz South Africa
1 May 2008 - 1 Jun 2012 - Gauteng
As Regional Sales Manager Passenger Cars (May 2008 – May 2012) •Responsible for a diverse range of sectors within the organization including logistics, finance penetration and dealer management •Strengthened dealer profitability though effective business processes •Business analysis of dealer key performance indicators and improving performance •Data collection from NAAMSA to analyse and strategize to increase Market Share •Leaded one of the largest MB Brand Centre (Sandown Group) to be the most profitable within the group in 2010 & 2012 •100% plus sales performance for all dealers managed within the regions and contributed towards the company’s success in 2012 to achieve 22 500 unit sales in 2012
Product Quality Specialist
Mercedes-Benz South Africa
1 Apr 2007 - 1 Apr 2008 - Centurion
As Product Quality Specialist Passenger Cars ( Aftersales) (May 2007 – Apr 2008) •100% success rate for recall campaigns & safety measures for cars •Increased workshop throughput and fix right first time approach •Part failure analysis (Forecasting performance trends) •System enhancements Business Workplace
Customer Relationship Manager
Mercedes-Benz South Africa
1 May 2005 - 1 Apr 2007 - Centurion
As Customer Relationship Manager for Passenger Cars (May 2005 – 2007) •Managed customer complaints that would have been detrimental to the Brand. Thus meaning that was always in contact with the Motor Industry Ombudsman, New Media Publishing i.e: Beeld, Pretoria News and the Citizen newspapers •Updated their Board of Directors on class action campaigns •Minimized MIO rulings against the Brand by up to 90% •Formulated a monthly meeting to LOB & BoD •Indoctrinated the importance of the CRM within the company •Legal matters
Customer Assistance Agent
Mercedes-Benz South Africa
1 Dec 2001 - 1 Apr 2005 - Centurion
As Customer Assistance Agent (Dec 2001- April 2005) •Customer case resolution until completion •Managing customer complaints •Streamlining processes for efficiencies •Managing breakdown call rate •Maintaining SLA’s and increased CSI

Skills

Negotiation, Conflict Management, Presentation

Qualification

BBA
Year completed:2012
Education level:Certificate
Institution:Rhodes Business School
Location:Gauteng, South Africa