Moving to Content as a Service (CaaS)
Marketers are seeking innovative ways to get the right content in front of potential customers and to manage the increasing number of digital touchpoints throughout the customer journey. Content as a Service (CaaS) is gaining popularity in the customer experience space as brands jostle for market share.
In the digital world, marketers need to understand the power of content and redesign their strategies to include voice, video, artificial intelligence (AI) and machine learning to continue reaching consumers. However, for marketers, it could be challenging to manage and deliver content to multiple channels effectively.
In trying to reach these digital touchpoints, it remains a challenge to present the same content to different devices and platforms. Although traditional Content Management Systems (CMS) such as WordPress store all content in one place, there are limitations as to where and how this content can be used, and as such one needs to create a unique version for each platform.
With CaaS all content is stored in its original format. Various digital platforms like websites, smartphones and apps can access this content and present it by using an application programming interface (API), as CaaS separates the content from formatting.
Headless CMS – also known as an API-first CMS – is growing in popularity as it separates the user experience from the backend platform. It's a CMS without a built-in frontend that determines how or where content is displayed.
True Headless CMS is built from the ground up, using APIs to deliver content to omnichannel apps and devices. It works as a central content hub, making it the perfect solution for marketers to create content and quickly publish it to multiple channels, platforms, and devices.
Speed and flexibility
CaaS with headless CMS is a minimum requirement in content publishing today as it provides the speed and flexibility required in the current fast-paced business environment.
By separating the formatting from the content, CaaS further enables marketers to gain control over what they intend to publish so that they can easily reuse it across various platforms.
Being able to provide targeted, personalised content is crucial in boosting brand loyalty, increasing sales conversions and increasing revenues. CaaS enables marketers to achieve this by removing the manual processes of personalising content and allowing marketers to create content dynamically, so that it can be personalised at the modular level.
To provide a unique customer experience, marketers can further integrate personalisation technologies like Optimizely and Salesforce Commerce Cloud to track and action visitor behaviour and geographic location.
Smart content architecture empowers marketers to deliver personal and scalable content on every single channel and device. As such, CaaS keeps content relevant in an omnichannel environment from websites to apps, chatbots, smartphones, smart watches, home devices and voice assistants.
About Nick Durrant
Nick Durrant is MD at Bluegrass Digital, a digital production agency. We work with marketing teams and creative agencies around the world delivering digital platforms. After spending 15 years in working the industry in the UK and setting up the business in London in 1999, Nicholas now runs the business from Cape Town, developing the business in Africa and Europe.
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