Webmaster and Sales Support

Web-Master

Key Responsibilities

Website Monitoring & Maintenance

• Uptime Monitoring: Ensure the website is live and accessible.
• Performance Checks: Test page load times and resolve delays caused by servers or external resources.
• Functionality Tests: Verify forms, navigation links, and critical features work flawlessly.
• Mobile & Browser Compatibility: Ensure the website is responsive and displays correctly across devices and browsers.
• Content Accuracy: Regularly review listings for outdated, duplicated, or incorrect information.
• Security Oversight: Monitor security logs, detect suspicious activity, and ensure firewalls and plugins are active.
• Broken Links: Identify and fix broken internal or external links.
• New Vulnerabilities: Monitor and address bot activities or potential spam targeting dealers.

Content Management & Optimization

• Advert Analysis: Ensure outdated ads are indexed and removed.
• Importer Feeds: Check for importer errors to ensure stock is updated overnight.

Client Account Setup

• Client Onboarding: Gather client information, create accounts, and provide a seamless onboarding experience.
• Setup Completion: Add clients to the Game Changer sheet and ensure stock is loaded on the website and in JM Showroom.
• Aggregator Coordination: Liaise with aggregators for dealers using importers to feed stock.

Data Analysis & Reporting

• Analyze website traffic data to identify unusual spikes or drops using tools like Google Analytics.
• Prepare daily and predictive KPI reports using tools like pivot tables and spreadsheets.
• Monitor traffic stats across multiple platforms and generate insights for performance improvement.

Customer Relationship Management

• Support & Communication: Respond to client inquiries, handle complaints, and escalate issues as needed.
• Lead Nurturing: Send follow-ups and ensure customer satisfaction.
• Feedback Sharing: Collaborate with internal teams by sharing customer insights and improvement suggestions.

Training & Coordination

• Onboard new sales reps with training on tools, processes, and CRM systems.
• Manage resources like sales kits, brochures, and ensure access to updated product information.
• Act as a bridge between sales, marketing, and operations teams for streamlined communication.

What We’re Looking For

• Proven experience in website monitoring, customer support, or related roles.
• Strong technical understanding of website performance tools and analytics platforms.
• Exceptional communication skills for internal and external coordination.
• Analytical mindset with the ability to create and interpret performance reports.
• Experience with CRM systems and client onboarding processes.
• Proficiency in tools like Google Analytics, pivot tables, and spreadsheets.

Posted on 04 Mar 14:56, Closing date 3 May