Client Services and Admin

We are hiring our new client services and admin superstar!

Location: In-Detail Advertising and Design – Bedfordview, Johannesburg (On-site)

About us

In-Detail Advertising is a small digital agency and design studio based in Bedfordview. For thirty-four years, we have provided focused marketing services to a wide client base, driving engagement and sales.

We take pride in our work, valuing a no-fuss, honest approach. Our team of about twenty-five is relaxed yet professional—even when dealing with tight deadlines. As a production-focused studio, we embrace AI tools, the latest software, and best-practice systems to deliver quality work efficiently.

You will work on Mac in a cool studio with a great view and a slick, talented team.

What you’ll be doing

• Client services – onboarding new clients, managing communication, setting expectations, and ensuring client satisfaction.
• Quoting and invoicing – monitoring projects, working with clients and suppliers, and handling basic accounts in Xero (with assistance).
• Project management – taking briefs, briefing the creative team, managing production timelines, and ensuring projects are completed on time and budget.
• Copywriting and proofreading – ability to refine content is a bonus, but spotting spelling errors from a mile away is a must!
• Workflow management – keeping Trello job boards up to date and ensuring smooth communication.
• Problem-solving – tackling challenges with a can-do attitude, even when things seem impossible.

Who we’re looking for

We need a cool, calm, and collected professional to be our air traffic controller. Someone with digital agency experience who understands industry terms, and workflows, and can bring energy and fresh ideas to the team.

As the central point of the team, you’ll need to juggle questions from the team, and requests from clients, and ensure the show keeps running smoothly.

We want someone who is:

• Organised and detail-oriented
• A problem-solver with a positive mindset
• Eager to learn and curious
• Clever, energetic, and a little quirky
• Able to keep up with fast-paced production demands
• Armed with a great sense of humour

Key skills

• Client services – handling communication and keeping everything running smoothly.
• Accounting – quoting and invoicing in Xero.
• Production management – tracking jobs in Trello.
• Content creation – ability to conceptualise and write copy.
• Spelling and grammar – being a spelling ninja or at least an expert in using proofreading tools.

Join a team that values quality, creativity, and performance.

Company Description

We are boutique style digital studio that has been around for 34 years. We work with all size businesses in many different sectors.

Posted on 27 Feb 12:39, Closing date 28 Apr