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Latest news

International provider chooses South Africa for its customer service outsourcing needs

IContact BPO, a leading business process outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, have landed a large North American Telecommunications company in an outsourcing bid to South Africa - a win for Cape Town's burgeoning BPO industry. 18 Jul 2022 Read more

Quits!

The Great Resignation sees South African BPO providers stepping in to fill the gap 6 May 2022 Read more

Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?

Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest - where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, or left to fester, creating a raging detractor who finds every opportunity to criticize your company. This is where the voice of your customer is heard, but only if you're listening. 11 Apr 2022 Read more

Trends shaping South Africa's Global Business Services industry in 2022

There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions to South African BPO providers than ever before. 24 Jan 2022 Read more

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Contact iContact BPO

Tel: +27 11 019 0290
Email: moc.opbtcatnoci@ofni
Web: www.icontactbpo.com
Address: 257 Beyers Naude Drive, Cresta, Johannesburg, South Africa