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Short-Term Insurance Claims Consultant

Location:Johannesburg
Type:Permanent
Company:Nomad Now


Job description

One of our Nomad Now clients, South Africa's largest privately-owned insurance group, is seeking a short-term insurance claims consultant with at least two years’ experience in short-term insurance.

Requirements

  • Minimum of two years’ experience in the STI claims industry
  • Knowledge of travel insurance
  • Matric certificate
  • STI qualification is advantageous
Responsibilities:
  • Review claims and give necessary feedback to the client in terms of the process to follow
  • Ensure that policies and procedures are followed in terms of cover confirmation, claims verification with regards to client detail and necessary checks are done before liability is accepted
  • Ensure claim fall within the terms and conditions of the policy and conduct regular feedback to clients with regards to the progress of the claims
  • Update the line of the business system with regards to changes of estimates, decisions statuses and notes
  • Issue settlement and or rejection letters and provide reasons and feedback on all questions
  • Refer all potential rejected claims to the relevant team leader to approve before sending to the client
  • Ensure that all claims are completed in SLA with high levels of accuracy when being audited
  • Deal with and manage all allocated customer queries telephonically or by email immediately by resolving the complaint and providing feedback to all relevant stakeholders
  • Identify the root cause of the problems or complaints raised by clients and suggesting implementable solutions for the department
To apply for the role, create a profile here http://my.nomadnow.co/bizcommunitysignup. Nomad Now works on a relevance-based matching system. This means, if you match the job requirements, you will be invited to apply for the position. Ensure your Nomad Now profile includes keywords in this job advert.

Posted on 22 Oct 07:58



Nomad Now
Nomad Now is South Africa's first end-to-end digital platform for the hiring of professional talent. We've brought the same technology which has disrupted the short-term accommodation and metered-taxi markets, to the recruitment arena.
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