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Printroom Counter Sales Assistant

Location:Cape Town
Type:Permanent


Job description

Responsible for:
  • Attending to clients at counter – collections, drop-offs and taking payments.
  • Taking in photobook, scanning and print orders and advising the best substrate to print on or best solution for the project.
  • Ensure that all jobs taken in are paid upfront or a deposit taking before going into production.
  • Keeping the product display/store room/reception and viewing table are neat and tidy at all times
  • Offering and making coffee for clients that are waiting for consultation
  • Keeping a constant eye on incoming and outgoing traffic and the door
  • Liaising with consultant and designers and controlling the flow of client traffic
Summary of job description:
  • Taking in printing orders and handling collections and payments
  • To assist and advise clients with all their printing needs
  • Promote up selling and marketing the other divisions of Orms
  • Phoning and smsing all older orders for clients to collect
  • Booking incoming jobs in on the production system
  • Good Knowledge of ORMS Create & Print software
  • Following company procedure for IQ till system, credits, refunds and invoicing
  • Keeping working area / shop clean and tidy
  • Keep up to date with new promotions and offers
  • Keep up to date with the latest technology / digital printing software
  • Packing completed jobs neatly in the store room
  • Any other duties as delegated by my Manager
Key performance areas:
  • Advise and inspire clients to print and frame and make the process as exciting and hassle free as possible.
  • Maintain a harmonious working relationship with your colleagues, peers and management.
  • Professional, courteous, friendly and helpful approach to clients.
  • Represent ORMS in a positive and professional manner at all times.


Requirements

  • Grade 12
  • Computer literate
  • Proficient in Adobe Photoshop
  • Outstanding customer service skills and etiquette.
  • Well-spoken and proficient in two languages
  • Must ensure you keep yourself up to date with technology and digital printing services
  • Previous photographic printing and sales experience would definitely be advantageous.
  • No colour blindness.

Inherent/specific requirements to do the job:
  • To have a neat and tidy appearance and be presentable at all times
  • Have a professional and friendly approach to clients at all times; in store, on the phone and on e-mail
  • Help clients to the best of your knowledge if you cannot help the client to seek training to then be able to assist
  • Must be well-versed in the use of Photoshop, Orms Create & Print software and ensure that you keep up-to-date at all times
  • Using the IQ till system in the correct way
  • Excellent product knowledge
  • Respect all fellow employees and their working environment
  • To represent ORMS in a positive and professional manor at all times
Personal skills /attributes:
  • Outstanding customer service skills
  • Excellent verbal and written communication
  • Attention to detail
  • Ability to work under pressure and to tight deadlines
  • Proactive
  • Ability to work in a team
  • Maintain a professional appearance always
  • Flexibility
  • Willingness to learn and grow.
  • Be able to stand for long hours and move from behind the counter to the front to assist clients
  • Patient listener and good communicator.
  • Honesty

Contact details:

Please send your CV in confidence to az.oc.smro@ettenna

 If you do not hear from us within 4 weeks, please consider your application as unsuccessful.

Posted on 23 Nov 14:01, Closing date 22 Jan

Apply by email

Annette Blackie
annette@orms.co.za

Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.


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