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Technician/ CRM Assistant

Remuneration:- R10000 negotiable Basic salary 
Benefits:RA contribution & Life policy
Location:Cape Town, Woodstock
Education level:Matric
Job level:Junior/Mid
Own transport required:Yes
Type:Permanent
Company:Moving Tactics


Job description

Moving Tactics, established in 1977, is the leading provider of trusted, innovative Digital Signage Solutions.

We are looking for a fast paced, dynamic, proactive and highly motivated individual to join our Retail Analytics division in the Offsite Maintenance Department.

This is a key role in the Business that links our services to the high standards that our Clients expect from us. The position itself is very customer service orientated and will require a technical background.

Training will however be provided and you will be familiarised with our products and services.

Administration
  • Answering Retail Analytics maintenance calls and redirecting to the relevant Department(s) if necessary
  • Following through and tracking each issue until resolved and provide feedback to both the client and the Retail Analytics team
  • Escalate issues to the relevant supplier or specialist
  • General office administration within the scope of the Retail Analytics department’s daily running
  • Weekly Maintenance Reports
  • Magnetic Reports
  • Monthly Remedy Force Reports
Technical Maintenance and Installation
  • Checking the network status twice a day
  • Resolving maintenance issues – Liaising with stores and basic troubleshooting
  • Fixing errors remotely wherever/whenever possible
  • Dispatching contractors via Magnetic
  • Aid maintenance technicians, installers and contractors onsite
  • Ensure all onsite checklists are completed before technicians or installers leave a site
  • Making sure all new stores are installed and working correctly with follow up calls
  • Routine check in calls to stores
 Shift Work
  • Answering Retail Analytics maintenance calls, troubleshooting, logging technicians and redirecting if necessary
Package/Benefits
  • Retirement Annuity Benefit with Alan Gray
  • Productivity Incentive
  • Annual Leave Incentivex


Requirements

  • Technical background/interest
  • Excellent communication skills
  • Honest, reliable work ethics
  • Proactive fast forward out the box thinker
  • Problem Solver


Posted on 14 Jun 13:54

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Leigh

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