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Research Executive -Customer Experience

Remuneration:Basic salary 
Location:Johannesburg, Fourways
Education level:Degree
Job level:Mid

Job description

The Research Executive (RE) is responsible for the design and monitoring of research projects and the logical interpretation of research results. They are able to take responsibility for their own time and work, and have the knowledge and experience to complete a number of research tasks with supervision from the senior research executive (SRE). Their role in research decision making is incremental and they provide useful input into study, material and presentation design.
  • Oversees the entire research process from start to finish together with the senior research executive
  • Timing, briefs (project and interviewer/moderator), moderating (in the qualitative team), desk research, screener design, questionnaire/discussion guide design, sampling, analysis plans, tab specs, data processing, report design/templates, data analysis and insights and presentations
  • Ensures research basics and disciplines are implemented and upheld, including: logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&&P)
  • Responsible for overall quality control and all quality control documentation
  • Ensures the process runs according to deadlines and budget together with the project manager
  • Attempts initial value add/insights at each stage (development area)
  • Develops basic solutions knowledge
  • Ensures integration of information from multiple sources where applicable and available
  • Conducts desk research to add value to all reports/presentations and assist the client in understanding the South African market
  • Assists with research design for entire project/process on small pitches


  • School: Matric
  • Professional/tertiary: a degree/diploma in marketing, arts or business is essential (an honours degree would be an advantage)
  • Minimum two years’ experience as a research executive in a market research company
  • Minimum two years’ practical experience and understanding of the research process in order to coordinate a research project from start to finish
  • Understanding of basic methodologies and techniques to provide input into research design

Posted on 14 Jun 13:19

Diana Le Roux

011 709 7800
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