This course is about understanding how emotion affects work performance and relationships in the workplace. It covers how to ensure emotions can be controlled and focused into greater 'task efficiency' and 'relational effectiveness'.
Learning outcomes: - Use emotional intelligence to maximise the effectiveness of your communication with others and feel better about yourself - Identify the main EI competencies and know how each area can contribute to your personality and interaction with others - Recognise and understand your moods and emotions and their effect on others - Manage and regulate your emotions to make sure they don't disrupt your behaviour - Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity - Establish rapport with others and improve the effectiveness of your communication - Understand others' feeling when interacting with them and become a trusted person in their network - Understand others needs systematically and respond accordingly to get maximum results in your interactions with them
Who is it for? For those working in environments where there are frequent and challenging interactions with colleagues and customers. Particularly useful for those who need to understand the underlying nature of their own and others' responses, and who want to improve the quality of their interactions. Or anyone wanting to develop and become more effective and successful in how they interact with people personally or professionally in and outside the work environment.
Date: 19 June 2019 to 21 June 2019 Time: 08:00 - 17:00 Venue: Protea Hotel or Tambo Int’l Airport, Johannesburg Cost: R10,499 per delegate excl. VAT