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#eco19: Why brands need to create emotional experiences for Generation CX

LEIGH ANDREWS

The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed... read
#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

MAROEFAH SMITH

Nigerian entrepreneur Ink Eze knows how to grow an online community: her wedding community Bella Naija Weddings has over three million followers on Instagram... read
Exhibitions & Events
2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer
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Fashion & Homeware
Reviving Cape Town's clothing and textiles industry
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FMCG
Prospects of South Africa's avocado exports

GILBERTO BIACUANA

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Quotes
Fei Fei Sun
"Wear some mascara, give attention to your eyebrows and also take care of your lips."

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Twitter
highsnobiety
@highsnobiety
Super limited local drops could be the last chance brands have to make sneakers feel rare again:... https://t.co/c9TwY8pMiR
BoF
@BoF
Glossier is now valued at $1.2 billion. https://t.co/ZHsAxYrj2t
Reuters
@Reuters
FedEx cuts profit forecast again on economy, Express woes https://t.co/4oBtxGch8Q https://t.co/Hs3PfiXCwB
NSFoodsMemo
@NSFoodsMemo
RT @CarlaInspired: How can "Big Food" and the food start-up world coexist peacefully? Thank you to @KristenPainter of the @StarTribune @Str...
AdvancingRetail
@AdvancingRetail
#LosAngeles is home to the Future of Omnichannel Retail-Retail will change more in the next 5 years than the last 5... https://t.co/dbKO8lD5QU
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New events to diarise
The Power of Mom Conference - 27 Mar 2019, Johannesburg
The Power of Mom ConferencePower of Mom is a one-day executive conference for brands who want a share of Moms' annual purchasing in South Africa. Read more >>


Retail industry CX strategy for 2019 - 16 Apr 2019 to 18 Apr 2019, Johannesburg
Customer 360 Africa, happening on 16-18 April in Johannesburg is an all-encompassing event that will cover all aspects of the entire customer experience journey. Read more >>


Introduction to interior decorating short course
Vega School - 23 Feb 2019 to 6 Jul 2019, Cape Town | 7 Mar 2019 to 11 Jul 2019, Pretoria | 23 Mar 2019 to 3 Aug 2019, Johannesburg | 4 May 2019 to 7 Sep 2019, Johannesburg | 4 May 2019 to 7 Sep 2019, Cape Town | 4 May 2019 to 7 Sep 2019, Pretoria

Short course in customer service excellence
Enterprises University of Pretoria - 25 Mar 2019 to 27 Mar 2019, Pretoria | 29 Jul 2019 to 31 Jul 2019, Pretoria

Customer service and media management development programme
Enterprises University of Pretoria - 6 May 2019 to 16 Oct 2019, Pretoria

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