Tyla debuts as Pandora brand ambassador | Is it the end of traditional CX?
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Tyla debuts as Pandora brand ambassador with a collection that's personal
South African singer-songwriter and Grammy Award winner Tyla has been appointed as Pandora's newest brand ambassador, debuting in the Pandora Styled by Tyla campaign...read
Is it the end of traditional CX and the rise of consumer dictatorship?

DHEERAJ GOWRIE

"Today, traditional customer experience as we know it is outmoded - not because it failed, but because consumers have taken complete control," writes Dheeraj Gowrie, executive: Assurance, at Frogfoot Networks...read
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