Customer Relations Manager – Corporate Accounts
| Remuneration: | basic plus commission |
| Benefits: | Commission |
| Location: | Pretoria, Centurion |
| Job level: | Mid/Senior |
| Type: | Permanent |
| Company: | Ad Talent Africa |
Who are we looking for: Customer Relations Manager – Corporate Accounts
What will you do:
- Customer relationship management and engagement
- Customer data and analytics management
- Strategic account and service management
- Customer-facing operations and support
- Collaboration and sales support
- Project implementation and delivery management
- Quality control and continuous Improvement
- Onsite client engagement and travel
What do you need:
- Minimum 6 years in customer account management, client services, or CRM
- A degree or diploma in Business Administration, Marketing, Communications
- Relationship management: Strong ability to build and maintain client relationships, proactively resolve issues and ensure long-term customer satisfaction
- Project and service coordination: Experience in managing corporate accounts, overseeing service quality and coordinating project implementations within strict deadlines
- Data and analytics: Proficiency in analysing customer data, tracking engagement metrics and leveraging insights to drive business growth
- Collaboration and communication: Excellent teamwork, negotiation and problem-solving skills, with the ability to work cross-functionally with sales, marketing and operations teams
- Experience with CRM platforms such as Dynamics 365 / BC365
- Proficiency in Monday.com for project tracking and team collaboration
- Familiarity with customer data management tools and reporting dashboard
- Flexibility and Travel: Willingness to travel for onsite client engagement when required
- Customer relations
- Data analysis techniques
- Delivery management
- MS dynamics
- Project management
- Reporting
- Sales
Posted on 06 Mar 13:59, Closing date 5 Apr