Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce
Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce

Holiday demand pulled early with 30% of global sales recorded in the first three weeks of November...

13 Jan 2022

Source: Sergey Soldatov -
AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

There are already more than a billion people interacting with businesses via either text or voice-based conversational tools. Conversational commerce is expected to grow to nearly $300bn by 2025 - half of it from chatbots...

By Shweta Singh 7 Jan 2022

#BizTrends2022: Why retail has changed forever
#BizTrends2022: Why retail has changed forever

Consumers don't want just products. They want hyper-personalised experiences and seamless interventions that fit naturally into their lives. But how do retailers cater to these fast-evolving needs?

John WatlingBy John Watling 6 Jan 2022

#BizTrends2022: What's next for retailing in Africa?
#BizTrends2022: What's next for retailing in Africa?

In the aftermath of lockdowns that led to divestments, delays in expansion plans and bankruptcy, the crisis also offered new opportunities to existing and new players to improve their market penetration across Africa...

Christele ChokossaBy Christele Chokossa 5 Jan 2022

Africa emerging as next big retail hotspot - Kearney report
Africa emerging as next big retail hotspot - Kearney report

Africa is poised to move away from traditional retail models and become the fastest-growing, richest, and most sophisticated market in the world, according to Kearney's Global Retail Development Index...

4 Jan 2022

Source: ©mangostar -
More shoppers panic buying ahead of festive season - report

New Oracle study finds 66% of consumers are worried that supply chain disruptions will ruin their holiday shopping plans...

25 Nov 2021

Source: Supplied
Just 40% of shoppers trust retailers to fulfill orders as promised

Latest Zebra study shows long-term changes to shopper behaviour driving retailers to prioritise improvements in their labour and supply chain capabilities...

22 Nov 2021

How retailers are going digital-first this holiday season
How retailers are going digital-first this holiday season

The future of retail will continue to be centered around the competition for consumer loyalty in an all-digital world, writes Robbie Kearns of Salesforce...

Robbie KearnsBy Robbie Kearns 15 Nov 2021

Shoprite doubles solar capacity, striding towards renewable energy goals
Shoprite doubles solar capacity, striding towards renewable energy goals

The Shoprite Group has added 22 new solar PV sites between February and September 2021, more than doubling its solar capacity...

10 Nov 2021

Using data to inform customer journey planning from a cultural perspective
Using data to inform customer journey planning from a cultural perspective

We are moving swiftly towards a data revolution, to a reality where data will not only help us understand the world but will determine many of our most basic interactions and experiences...

By Virginia Alvarez 4 Nov 2021

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working
Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

The Coca-Cola Company is optimistic about the African continent's economic recovery from the Covid-19 pandemic, and is building back better to grow its business in the region...

Lauren HartzenbergBy Lauren Hartzenberg 15 Oct 2021

Source: Getty
#EcomAfrica: How to build a successful e-commerce business

WATCH: What are the building blocks of a successful e-commerce business? A panel of industry experts sought to unpack this topic during the recent Ecom Africa 2021 virtual conference...

Lauren HartzenbergBy Lauren Hartzenberg 11 Oct 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future
#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

KFC Africa's chief people officer Akhona Qengqe explains how the fast-food giant has been impacted by Covid-19, and how it's equipping itself for the future...

Lauren HartzenbergBy Lauren Hartzenberg 1 Sep 2021

Source: ©gajus -
How Covid-19 accelerated retailer investment in tech

Approximately 58% of retail professionals say the pandemic accelerated new technology-related product launches at their company, according to the new report...

6 Jul 2021

Source: Getty
Global shopper confidence surging as consumers return to stores - study

Shoppers are beginning to return to physical stores in significant numbers as pandemic measures lift around the world, according to new global research by Mood Media...

30 Jun 2021

Segmenting for the future: 5 emerging consumer types
Segmenting for the future: 5 emerging consumer types

Accenture Africa's MD shares the new consumer types that have surfaced as a result of the pandemic, and how they differ according to changes in way of life, fears and concerns, hopes and desires...

John WatlingBy John Watling 21 Jun 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa
Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

During the PayFast eCommerce Virtual Summit, investor and serial entrepreneur Marek Zmyslowski urged African businesses to employ a more level-headed approach to mapping online growth...

Lauren HartzenbergBy Lauren Hartzenberg 23 May 2021

Ndagi Job Goshi, Liferay Africa
6 tips to improve retail loyalty and decrease competition

In the age of digital transformation, it is critical to guide your target audience through the customer journey from interest to purchase...

By Ndagi Job Goshi 14 May 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
How Bezos and Amazon changed the world

Amazon announced Jeff Bezos is stepping down as CEO almost 27 years after he founded the company to sell books to customers over dial-up modems...

By Venkatesh Shankar 4 Feb 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...

Ailsa WingfieldBy Ailsa Wingfield 11 Jan 2021



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