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Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction...

Wynand SmitBy Wynand Smit 18 Apr 2018

Philip Thomas, Ascential Events CEO and chairman-elect of Cannes Lions.
CMO Growth Council launched by Cannes Lions and ANA

The new CMO Growth Council will frame the future growth agenda for brands on the global stage...

17 Apr 2018

AfriDocs and Channel24 strike streaming deal
AfriDocs and Channel24 strike streaming deal

Every week a specially selected African documentary will be available on Channel24 to stream...

16 Apr 2018

Showcasing Africa's innovators
Showcasing Africa's innovators

The Africa Innovation Summit has launched a call across Africa for innovations addressing the continent's challenges, from African innovators...

16 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

With falling consumer confidence and a slow economic growth outlook, brands are intensifying the fight for consumer loyalty...

By Nicholas Bednall 16 Apr 2018

David Tiltman, head of content, Warc. Image supplied.
Warc and Sabre Awards partner to showcase PR-led case studies

Warc has partnered with the Sabre Awards to showcase award-winning PR-led case studies from around the world...

16 Apr 2018

#AfricaLEAD: Jack Leslie on why this is Africa's time
#AfricaLEAD: Jack Leslie on why this is Africa's time

Chairman of Weber Shandwick, Jack Leslie, tells Bizcommunity.Africa what it will take to attract multi-national investment to Africa, the final frontier for growth and expansion for business at a pan-African level...

Louise BurgersBy Louise Marsland 16 Apr 2018

Broadband connectivity to expand throughout West Africa
Broadband connectivity to expand throughout West Africa

A new partnership between Vodacom Business Nigeria and Intelsat will see broadband connectivity expand throughout West Africa...

13 Apr 2018

BBC content growth for Africa
BBC content growth for Africa

BBC Studios announced at MIPTV this week that Africa has secured over 300 hours of programming from across its portfolio since the start of 2018...

13 Apr 2018

#Africa #Tanzania #Zanzibar #film #womeninfilm @DISCOPmarkets
Supporting women filmmakers in Africa

A history of African women in film will be presented at the DISCOP Zanzibar and Africa in Motion Film Festival (AiM) in Zanzibar this year...

12 Apr 2018

Faithie © –
Why and how to add ephemeral content to your marketing strategy

Temporary content and impermanence is the name of the game when it comes to social media for consumers in 2018. Here's why you're missing out if Snapchat, Periscope, Facebook Live and Instagram Stories aren't part of your brand's marketing strategy...

Leigh AndrewsBy Leigh Andrews 12 Apr 2018

Google Go now available locally
Google Go now available locally

Google has announced that its Google Go app, which provides a "lighter, faster way to search", is now available locally...

Ilse van den BergBy Ilse van den Berg 12 Apr 2018

All the Ciclope Africa 2018 winners
All the Ciclope Africa 2018 winners

Ciclope Africa: The continent's talent was on show at the first ever African regional leg of flagship craft festival...

11 Apr 2018

Kenya's AfricanStockPhoto builds strong active user base
Kenya's AfricanStockPhoto builds strong active user base

Kenyan startup AfricanStockPhoto has acquired an active user base of 100 photographers across the continent since its launch, helping it grow its imagery database into the thousands...

By Tom Jackson 11 Apr 2018

Imad Mesdoua, senior political risk consultant at Control Risks.
Political risk impacts on dealmaking in Africa

The political uncertainty and weak macroeconomic situation that accounted for fewer deals in Africa's largest markets in 2017, look set to ease over the coming year...

10 Apr 2018

#BizTrends2018: 18 trends for 2018
#BizTrends2018: 18 trends for 2018

Bizcommunity.com's 18 trends for 2018 from BizTrends2018 trend analyst, curator and editor, Louise Marsland...

Louise BurgersBy Louise Marsland 10 Apr 2018

The World Press Freedom Index 2017 by .
#FairnessFirst: Grave press freedom violations in Africa

Freedom of speech, long seen as a mainstay of the Western world, isn't necessarily a given elsewhere, especially when you criticise government policy and work in the media...

Leigh AndrewsBy Leigh Andrews 9 Apr 2018

Nominations for Southern Africa Startup Awards now open
Nominations for Southern Africa Startup Awards now open

The Global Startup Awards, which have been held annually since 2012, aim to select and recognise startups and entrepreneurs who have shown outstanding achievement in business and service to the community...

6 Apr 2018

Darrin Thomas, Manager, Marketing and Communications Africa, Virgin Atlantic Airways
Marketing Virgin Atlantic: Challenging the status quo with flair, passion and love

"I love that we, at Virgin Atlantic, are always taking calculated risks - we're always pushing the boundaries, but with the customer's best interests always in mind."

Cari CoetzeeBy Cari Coetzee 5 Apr 2018

Alliance Media all-women power team wins best OOH company in Botswana
Alliance Media all-women power team wins best OOH company in Botswana

Alliance Media's all-women team was awarded the Diamond Award at the PMR (Professional Management Review) Awards at the end of February 2018...

Issued by Alliance Media 4 Apr 2018

Asia's pay-TV subs with 4K STB reach 53.6m
Asia's pay-TV subs with 4K STB reach 53.6m

Latest research from Dataxis showed that the number of pay-TV subscribers in Asia owning a 4K set-top box reached 53.6 million at the end of 2017...

3 Apr 2018

African economies and business needs to transform
African economies and business needs to transform

The sixth edition of the Africa CEO Forum opened last week under the banner of African champions: it's transformation time...

31 Mar 2018

Einstein Forum
Building knowledge-based economies in Africa

Plans necessary to nurture the creative, skilled populations that will form the bedrock of knowledge-led economies in Africa, was discussed at the Next Einstein Forum in Rwanda this week...

29 Mar 2018

How the internet is reshaping World Heritage and our experience of it
How the internet is reshaping World Heritage and our experience of it

Most people's experience of World Heritage is now a digital one. Whether it's on social media, an official website, Wikipedia or a simple Google search, this shift in "visitation" means many people who engage with World Heritage will never physically travel to the actual site...

By Cristina Garduño Freeman 29 Mar 2018

10 reasons to be at Ciclope Africa
10 reasons to be at Ciclope Africa

Ticket bookings are now open for Ciclope Africa, the regional leg of Ciclope, the leading international festival that recognises and rewards exceptional craft in moving image...

29 Mar 2018

SA adman feared abducted in Rwanda
SA adman feared abducted in Rwanda

Criticism of Rwandan President Paul Kagame is believed to be the reason behind the disappearance of South African advertising professional, Leon Orsmond...

29 Mar 2018

Next Gen programme at Discop Zanzibar
Next Gen programme at Discop Zanzibar

Discop Zanzibar has announced the preliminary backbone of the Next Gen knowledge-transfer and development programme...

28 Mar 2018

(L to R): Thierry Zomahoun, president and CEO of AIMS, and founder and chair of NEF, Elsevier CEO, Ron Mobed.
New scientific publication boosts African research

An open access multi-disciplinary journal to boost the global reach of research from Africa has been launched by the next Einstein Forum...

28 Mar 2018

African Union flag.
Why Africa's Free Trade Area offers so much promise

Africa's free trade area aims to create a single market for goods and services in Africa. By 2030 the market size is expected to include 1.7 billion people with over USD$ 6.7 trillion of cumulative consumer and business spending...

By Landry Signé 27 Mar 2018

Nicholas Haralambous
#ECMA18: It's not an apocalypse, it's a retail revolution

As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...

Lauren HartzenbergBy Lauren Hartzenberg 26 Mar 2018

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