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    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth 
    Source: Supplied. Sherilyn Kamga, senior strategic finance analyst at Talend.
    #YouthMonth: Navigating the intersection of finance and tech in FinOps

    By Katja Hamilton 23 Jun 2023

    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce
    Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

    24 Apr 2023

    How retailers are going digital-first this holiday season
    How retailers are going digital-first this holiday season

      15 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

      4 Nov 2021

    Coca-Cola's Bruno Pietracci talks African optimism and new ways of working
    Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

      15 Oct 2021

    Source: Getty
    #EcomAfrica: How to build a successful e-commerce business

      11 Oct 2021

    #Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future
    #Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

      1 Sep 2021

    Source: ©gajus -
    How Covid-19 accelerated retailer investment in tech

    6 Jul 2021

    Source: Getty
    Global shopper confidence surging as consumers return to stores - study

    30 Jun 2021

    Segmenting for the future: 5 emerging consumer types
    Segmenting for the future: 5 emerging consumer types

      21 Jun 2021

    Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa
    Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

      23 May 2021

    Ndagi Job Goshi, Liferay Africa
    6 tips to improve retail loyalty and decrease competition

      14 May 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

      4 Feb 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

      11 Jan 2021

    Smart African retailers are rising from the ashes. Here's how
    Smart African retailers are rising from the ashes. Here's how

      13 Oct 2020

    Gustavo via Pexels
    Global consumers ease back into in-store shopping - report

    4 Sep 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Andrew Stein on how Game is rediscovering its retail mojo
    Andrew Stein on how Game is rediscovering its retail mojo

      31 Jul 2020

    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

      24 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

      6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    Covid-19 driving fundamental shifts in Africa's consumers
    Covid-19 driving fundamental shifts in Africa's consumers

    27 May 2020

    Covid-19 will bring about a retail apocalypse
    Covid-19 will bring about a retail apocalypse

      8 Apr 2020

    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns
    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

    26 Mar 2020

    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue
    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

    5 Mar 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: The future of retailing in sub-Saharan Africa
    #BizTrends2020: The future of retailing in sub-Saharan Africa

      8 Jan 2020

    #BizTrends2020: How SA retailers can keep growing in a digital world
    #BizTrends2020: How SA retailers can keep growing in a digital world

      6 Jan 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

      6 Jan 2020

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

      12 Dec 2019

    Strategies to unlock retail growth in 2020
    Strategies to unlock retail growth in 2020

      28 Nov 2019

    More CRM news

    More news

    How retailers are going digital-first this holiday season
    How retailers are going digital-first this holiday season

     15 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

     4 Nov 2021

    Coca-Cola's Bruno Pietracci talks African optimism and new ways of working
    Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

     15 Oct 2021

    Source: Getty
    #EcomAfrica: How to build a successful e-commerce business

     11 Oct 2021

    #Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future
    #Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

     1 Sep 2021

    Source: ©gajus -
    How Covid-19 accelerated retailer investment in tech

    6 Jul 2021

    Source: Getty
    Global shopper confidence surging as consumers return to stores - study

    30 Jun 2021

    Segmenting for the future: 5 emerging consumer types
    Segmenting for the future: 5 emerging consumer types

     21 Jun 2021

    Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa
    Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

     23 May 2021

    Ndagi Job Goshi, Liferay Africa
    6 tips to improve retail loyalty and decrease competition

     14 May 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

     4 Feb 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

     11 Jan 2021

    Smart African retailers are rising from the ashes. Here's how
    Smart African retailers are rising from the ashes. Here's how

     13 Oct 2020

    Gustavo via Pexels
    Global consumers ease back into in-store shopping - report

    4 Sep 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Andrew Stein on how Game is rediscovering its retail mojo
    Andrew Stein on how Game is rediscovering its retail mojo

     31 Jul 2020

    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

     24 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

     6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    Covid-19 driving fundamental shifts in Africa's consumers
    Covid-19 driving fundamental shifts in Africa's consumers

    27 May 2020

    Covid-19 will bring about a retail apocalypse
    Covid-19 will bring about a retail apocalypse

     8 Apr 2020

    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns
    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

    26 Mar 2020

    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue
    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

    5 Mar 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: The future of retailing in sub-Saharan Africa
    #BizTrends2020: The future of retailing in sub-Saharan Africa

     8 Jan 2020

    #BizTrends2020: How SA retailers can keep growing in a digital world
    #BizTrends2020: How SA retailers can keep growing in a digital world

     6 Jan 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

     6 Jan 2020

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

     12 Dec 2019

    Strategies to unlock retail growth in 2020
    Strategies to unlock retail growth in 2020

     28 Nov 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

     21 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

     15 Nov 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    6 trends shaping the shopping mall experience
    6 trends shaping the shopping mall experience

     23 Oct 2019

    Data technology driving agility in retail
    Data technology driving agility in retail

     15 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

     2 Oct 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

     3 Sep 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    More CRM news

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